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Law Educator, Esq.
Law Educator, Esq., Attorney
Category: Business Law
Satisfied Customers: 118764
Experience:  All corporate law, including non-profits and charitable fraternal organizations.
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I work for an organization for which people join (either via

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I work for an organization for which people join (either via membership application or online). We provide networXXXXX, XXXXXeting & educational resources. No where (literally) on our website does it tell members how to cancel their membership (and automatic withdrawals). They have to submit the request in writing (say via email) but don't know that unless they call. I feel this MUST be illegal.... at the very least I find it to be poor business practice. I have tried to research or to find some sort of law that says "if you are a membership organization, you must provide written notification of how to cancel the membership" but haven't had luck. In fairness they DO say in the "welcome email" which is 5 pages long that you cancel in writing but I seems like it should be required to also be on the website since we are an internet based organization. Am I totally off base?
Actually, there is no law mandating cancellation provisions be provided in the Texas Code for this type of organization. Cancellation is a matter of contract between the parties and if no cancellation provision is mentioned in the contract, then the contract remains binding and cannot be cancelled. If they do provide notice in the email this is an acceptable notice.

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