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Jane Doe Deer
Jane Doe Deer, Attorney
Category: Business Law
Satisfied Customers: 3896
Experience:  Atty since 1986. Real estate, tax, and other business law questions
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We were using an residential alarm service which we had ...

Resolved Question:

We were using an residential alarm service which we had renewed after initial purchase. When we decided to quit, we were told we have a 5 year obligation. We asked to see the contract, they ignored us and continued billing us. We contacted the Better Business Bureau, and sent 2 registered letters but the bills keep coming. How can we stop it?
Submitted: 9 years ago.
Category: Business Law
Expert:  Jane Doe Deer replied 9 years ago.
If the bills keep coming, don't pay them. That will stop the service.
Jane Doe Deer and 5 other Business Law Specialists are ready to help you
Customer: replied 9 years ago.
Reply to Merry A. Kogut's Post:

I just received a letter from their legal representative for $1200.

I need more than what I was doing for 2 years.

What is my legal position and what actions are required?

Expert:  Jane Doe Deer replied 9 years ago.

Reply to the legal representative, by certified, return receipt letter, what you just told me.

However, keep in mind that the legal representative is your enemy. Don't share any information as though he were a friend or your own attorney.

Customer: replied 9 years ago.
Reply to Merry A. Kogut's Post:

I will send that letter tomorrow.

In a sentence or two, what should I expect in legal action?

Expert:  Jane Doe Deer replied 9 years ago.

They would probably sue on the theory that they're enforcing their contract with you, and that you now owe them for 24 months and lawyers' fees and costs.

Sounds pretty scammy to me. Contact the consumer protection office in your state and ask whether these types of contracts are even legal. I've never, ever heard of a five year contract for an alarm system.

If they do file a lawsuit, don't get too freaked out. They have to prove their case against you.