How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anne_C Your Own Question
Anne_C, Attorney
Category: Business Law
Satisfied Customers: 2302
Experience:  Business litigator, 15 years' experience
Type Your Business Law Question Here...
Anne_C is online now
A new question is answered every 9 seconds

the department store I work for is telling us we have to ...

This answer was rated:

the department store I work for is telling us we have to ask if customers if they would like to sign up for promotional emails and receive a $5.00 coupon. They are telling us it is illegal if we don''t ask because this is discrimination. How? I see it as invasion of privacy.


Discrimination is unequal treatment based on a protected class, such as race, religion, national origin, sex, or sexual orientation. The Equal Employment Opportunity Commission has information about discrimination as it applies to employment situations at Employment discrimination isn't an issue here, of course, but that will give you an idea of how employers think of discrimination in general.

Your employer may be concerned that if only some customers are asked if they want to sign up for promotional e-mails and receive a $5 coupon, that could end up having a discriminatory impact. For example, if it turned out that only women were being asked about this opportunity and no men, a man might think that he was being discriminated against. By requiring that department store workers ask everyone to sign up, there can't be an inadvertent discriminatory impact on any protected class.

With respect to an invasion of privacy, if the company required that people sign up for promotional e-mails and give their e-mail address, that would be an invasion of privacy. However, when a customer has the choice of sharing their information and receiving a payment in the form of a coupon for doing so, or he or she can chose not to, the customer decides whether or not personal information is shared. Therefore, although private information is obtained, it is done so with consent.

Thank you for asking JustAnswer for assistance.

Anne_C, Attorney
Category: Business Law
Satisfied Customers: 2302
Experience: Business litigator, 15 years' experience
Anne_C and 2 other Business Law Specialists are ready to help you
Customer: replied 9 years ago.
I've been to the EEOC website many times and understand discrimination. But the way I was told is that, it is illegal if we don't ask customers to participate in promotional emails, and that the company could get in trouble. WE HAVE TO ASK. This I don't understand. And if I don't ask, I could get fired. I don't feel comforatble asking customers.


I can't think of any discrimination laws the situation you are describing would violate, but I can think of some consumer protection laws in some states that could be at issue.

What state are you in?

Customer: replied 9 years ago.
Reply to Anne_C's Post: Wisconsin

Dear Wisconsin:

I just checked Wisconsin's Consumer Protection Laws, which are available here if you are interested:

I can't find any Wisconsin law that would be violated by not asking every customer to provide their e-mail in exchange for a $5 coupon. However, I am only licensed to practice in California. I am going to "Opt Out" of your question so that another JustAnswer expert can review your question.

Good luck.


Anne's answer regarding discrimination is accurate. Although I undertand the employer stated the reason a person needs to ask is due to "discrimination," that does not mean that is the only reason. In fact, many states make it illegal for a store or any business to send unsolicited emails to consumers and, by asking the consumer to "sign up" (and giving them a coupon when they do so) is a way to get a consmer to give them "consent" and avoid being charged with sending unsolicited emails.

Related Business Law Questions