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I just purchased a 2012 buick and I cant get the navigation…

Customer Question
I just purchased a...

I just purchased a 2012 buick and I cant get the navigation disc to read. I keep getting an error

Mechanic's Assistant: How many miles are on the car? Do you have scan tool or a code reader?

111,8XX miles I'm not sure what those items are

Mechanic's Assistant: What is the model of your '12 Buick?

Enclave

Mechanic's Assistant: Are you fixing your Enclave yourself? What have you tried so far?

Like I said I just bought it. I haven't even had it a week. I'm trying to fix it myself before I take it back to the dealer as this isn't under warranty

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No I don't believe so

Submitted: 4 months ago.Category: Buick
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Answered in 1 hour by:
3/16/2018
Buick Mechanic: GM Tech (Cam), Buick Technician replied 4 months ago
GM Tech (Cam)
GM Tech (Cam), Buick Technician
Category: Buick
Satisfied Customers: 30,400
Experience: GM Grand Master Technician 2007. 11 years experience.
Verified

Hello there, I am Cam.

I am Licensed technician at a GM dealership with more than 16 years experience. 
Like you, I am a user of this website and as such, any billing questions should be sent to customer service.

I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. 

I am reviewing your request and will post in a moment.

can you tell me what error you get on the display?

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