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I'm pretty sure my car(13 buick encore) ran out of gas. I…

Customer Question
I'm pretty sure my...

I'm pretty sure my car(13 buick encore) ran out of gas. I put a couple gallons in it and it doesn't do anything when trying to start it and also my key is stuck in the ignition

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

I can turn it slightly and I don't think the key is damaged

Mechanic's Assistant: What year is your Encore?

2013

Mechanic's Assistant: Are you fixing your Encore yourself? What have you tried so far?

All I have done was put about 2 gallons in it and try turning it on.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Yes the car light fades in and out softly and hazards work fine

Submitted: 8 months ago.Category: Buick
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Answered in 5 minutes by:
12/7/2017
Buick Mechanic: Mike V., Auto Service Technician replied 8 months ago
Mike V.
Mike V., Auto Service Technician
Category: Buick
Satisfied Customers: 27,788
Experience: 25 years of experience, Certified Subaru Technician and Nissan factory trained.
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Thank you for your question!
My name is ***** ***** give me a moment to review your question and type my reply. Thanks

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Buick Mechanic: Mike V., Auto Service Technician replied 8 months ago

Does the engine crank and not start or no cranking at all?

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Customer reply replied 8 months ago
No cranking at all
Customer reply replied 8 months ago
No cranking
Buick Mechanic: Mike V., Auto Service Technician replied 8 months ago

Thanks, ***** ***** me a moment to type my reply, no call is needed.

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Buick Mechanic: Mike V., Auto Service Technician replied 8 months ago

I understand you might have run out of fuel, however it sounds to me like you have to start with a different battery, OR at least a jump start. If it's not cranking and the lights are fading, it's either a weak battery or a problem with a corroded connection at the battery.

Start with a jump start, leave the donor care on it for 15 minutes, then attempt to start the car. Even if it starts to make a rapid clicking sound, you will know the battery is the problem. IF it starts with a jump, then drive it to a parts store and have them test the battery. They will do it for free for you.

Please let me know if there is anything else I can do to help.
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Buick Mechanic: Mike V., Auto Service Technician replied 8 months ago

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