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Ask sprinkles08 Your Own Question
sprinkles08, ASE Certified Technician
Category: Buick
Satisfied Customers: 23127
Experience:  ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
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My liftgate says its open and i can't open or close it : My

Customer Question

My liftgate says its open and i can't open or close it
JA: Sometimes things that you think will be really complicated end up being easy to fix with Buick. The Buick Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: My lift gate says it is open, but i can't open or close it
JA: Are you hoping to fix this yourself?
Customer: If possible
JA: Is there anything else important you think the Buick Mechanic should know about your Buick?
Customer: I have had this problem before and had it serviced by my dealer
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Buick Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Buick
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

The problem may be a mechanical failure of the latch, a misadjusted striker or something foreign closed in the liftgate, or the problem may be electrical depending on the vehicle. If it's fully closed and won't open with a mechanical handle then latch failure is most likely.

Is the liftgate fully closed now?

What year and model is the vehicle?

Customer: replied 1 year ago.
it is fully closed now. It is a 2009 Buick Enclave CXL
Expert:  sprinkles08 replied 1 year ago.

Were there any problems with it closing leading up to this?

Customer: replied 1 year ago.
i have had to have it serviced before. They had changed the switch
Expert:  sprinkles08 replied 1 year ago.

It did work after that though, correct? I'm trying to determine if there was an adjustment issue, if it wasn't closing tightly, etc before the current problem started.