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I have a year old dragonfly 5 unit installed. It turns on…

Customer Question
I have a year...

I have a year old dragonfly 5 unit installed. It turns on with the main 12v boat switch to show the dragonfly name, but will not accept any input from the panel buttons, including the power off button. Only used once till now.

Mechanic's Assistant: Sometimes boat issues seem like they'll be really complicated, but end up being easy to fix. The Marine Electronics Specialist I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Marine Electronics Specialist should know?

No, I don’t think so,.

Submitted: 2 months ago.Category: Boat
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Answered in 7 hours by:
12/12/2017
Marine Mechanic: Boat Doc, Boat Enthusiast replied 2 months ago
Boat Doc
Boat Doc, Boat Enthusiast
Category: Boat
Satisfied Customers: 158
Experience: Expert at Just Answer
Verified

S​ince you have power to the unit and it won't move any further it will need to be sent in for repair. If it is less than a year old you should be covered under factory warranty. Here is the warranty page with all the info. http://www.raymarine.com.au/view/?id=782

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Customer reply replied 2 months ago
I am not satisfied with this answer. Did you know that these units are sealed with glue and are not repairable? I know this because I took it to a marine repairer before I got any response from you. It is intolerable to pay $US57 for your information which is not correct. I intend to ask for a refund and I will not rate you.
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Boat Doc
Boat Doc
Boat Doc, Boat Enthusiast
Category: Boat
Satisfied Customers: 158
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