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Hi Mike, my name is***** read what you wrote. This would normally be a warranty issue between you and Mercury. We here are all just mechanics, and not Mercury directly. And because of that our service is not free and not part of your Mercury warranty. Did you want to work together to try and troubleshoot the issue? Or were you under the assumption that we were Mercury Marine?
You requested the call, did you want to do that or did you want to get in touch with Mercury first? The reason I ask is most folks dont' come to us for warranty items unless they do not live near a dear, or if dealing with the dealer is a headache.