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Hello my name is ***** ***** am I speaking with?
There are numerous things that can cause those symptoms and a few things will need to be checked. I don't know what you have for tools or abilities. Did you have any general or direct questions that you specifically wanted me to answer, or did you want me to explain everything we would check in the shop?
It looks like you read my reply and logged off without responding back. The website did charge you to speak with me, did you still need help with this?
Glad to hear you got it going again.