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Hello my name is ***** ***** am I speaking with?
Which engine are you asking about?
Hi Val, all Mercurys are cataloged by serial number, can I get that number so I can run it and see exactly which engine you have,
Hello, my name is***** will assist you.
First make sure that the trim lock on the port side of the engine is not engaged, and there is nothing blocking the engine from going down. then if when pressing the down button for the trim, you do not hear any clocking or the pump running, test the solenoid on the trim pump for voltage. If you are not getting any voltage there. Inspect the fuse in the main power lead, and the wires coming from the switch. you may just have either a failed fuse or a bad switch.
Thats odd, You should not have gotten a message such as that.
But glad to hear that is was something simple.