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Hard top stuck about halfway open. 2012 328i. Only tried…

Customer Question
Hard top stuck about...

Hard top stuck about halfway open

Mechanic's Assistant: What is the model/year of your BMW?

2012 328i

Mechanic's Assistant: Are you fixing your 328i yourself? What have you tried so far?

Only tried shutting car totally off a few times. Top doesn't budge

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No. Never done this before

Submitted: 8 months ago.Category: BMW
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Answered in 9 minutes by:
11/18/2017
BMW Mechanic: Steve, BMW Expert replied 8 months ago
Steve
Steve, BMW Expert
Category: BMW
Satisfied Customers: 25,810
Experience: BMW Expert
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Hello and welcome,
My name is ***** ***** it will be my pleasure to assist you today.
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Customer reply replied 8 months ago
What can I do. I can’t drive it w top half open half closed
Customer reply replied 8 months ago
Texting is better for me. In garage where voice service is not as good
Customer reply replied 8 months ago
Answers please
Customer reply replied 8 months ago
don’t tell me nothing can be done and charge me
Customer reply replied 8 months ago
Ok where are my answers? As I stated I have turned car on and off several times, no change and don't dare charge me to tell me nothing can be done. I saw where that was done on this site once before. That's not a legitimate answer
Customer reply replied 8 months ago
I do not want a phone call I want text messages step by step to rectify this issue
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