How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Roger Your Own Question
Roger, BMW Master Tech
Category: BMW
Satisfied Customers: 3044
Experience:  10 yrs. experience as BMW Master Technician, shop foreman and dealer.
Type Your BMW Question Here...
Roger is online now
A new question is answered every 9 seconds

I have a problem with my drives head rest and i want to

Customer Question

hi i have a problem with my drives head rest and i want to change the pyro on the headrest but i don´t know how to remove the pyro it feels stucked
JA: What is the model/year of your BMW?
Customer: bmw m3 e92 2012
JA: Are you fixing your M3 yourself? What have you tried so far?
Customer: yes
JA: Anything else you want the mechanic to know before I connect you?
Customer: i recently scan and trows the code of the head rest i open the drivers´s seat and the cable was damaged making explde the pyro
JA: Just to clarify, what's the exact code? And have you tried to reset it?
Customer: just a second
Submitted: 7 months ago.
Category: BMW
Customer: replied 7 months ago.
code 93AE
Expert:  Steve replied 7 months ago.
Hello and welcome,

My name is ***** ***** it will be my pleasure to assist you today.
what is the last 7 of the vin?
Customer: replied 7 months ago.
Customer: replied 7 months ago.
im Victor ntm
Expert:  Steve replied 7 months ago.

hi, I'm sorry for the delay I did not see your response. did you still need help?

Customer: replied 7 months ago.
Hi yes in deed
My vin is e685744
Customer: replied 7 months ago.
Please let me know that you got it please
Expert:  Steve replied 7 months ago.

hi I did receive it but unfortunately I don't have the info for this model available. I will opt out and pass the question to another expert

Customer: replied 7 months ago.