How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve Your Own Question
Steve, BMW Expert
Category: BMW
Satisfied Customers: 23907
Experience:  BMW Expert
Type Your BMW Question Here...
Steve is online now
A new question is answered every 9 seconds

Looking to Purchase a used 2010 521i for second car. The Nav

Customer Question

Looking to Purchase a used 2010 521i for second car. The Nav screen is all blue with just the diamond icon in middle, no street or details. Any Idea what the problem is or fix? Maybe just needs a CD update. Never owned or dealt with a BMW before so any insight would be appreciated
Submitted: 10 months ago.
Category: BMW
Expert:  Steve replied 10 months ago.
Hello and welcome,
My name is ***** ***** it will be my pleasure to assist you today.
Do functions other than nav work on the screen?
Customer: replied 10 months ago.
everything else works fine
Expert:  Steve replied 10 months ago.

I will provide an honest answer. I trust this will be appreciated. Please remember that a low rating PUNISHES me for being honest and that I receive nothing for my time until a positive rating is clicked.
Thank you for your attention to the rating requirement.

if it was just a missing disc, that message would appear. It is possible that a system software update may revive the system but it could also be a hardware failure of the nav computer. This could be a very costly fix so I would suggest you factor this into your purchase price. Additionally, I would strongly advise that you invest in a pre purchase inspection at a BMW dealer or specialist shop prior to purchase to check for any vehicle issues and to have this fully diagnosed.

Please let me know if you have further questions. Please do not forget to click a positive rating as this is the only way I receive credit for my answer, thank you. Best wishes with your vehicle.