BMW

BMW questions? Ask a BMW repair Expert for answers.

Ask an Expert,
Get an Answer ASAP!

On Wednesday December 30th 2015 I brought my 2003 BMW X5 to…

Customer Question
On Wednesday December 30th 2015...
On Wednesday December 30th 2015 I brought my 2003 BMW X5 to Autobahn because my Check Engine light came on. They diagnosed the car that it needed timing chain replaced. Estimated cost $3200. Picked up car January 8 2016 and paid in full cash $3560. I did not drive 1 mile down the road and the check engine light came back on and car was idling rough. I brought it directly back to autobahn,The mechanic told me he was "puzzled" by my car. After more troubleshooting, and another week later the mechanic had diagnosed and fixed my car. i picked up my car and again i drove not a mile down the road and the check engine light came back on and the idle was just as rough. I brought it directly back to autobahn. They diagnosed the car again and the mechanic was sure that the problem was the solenoids needed to be replaced for $350. I picked up my car and paid the $350 on the 19th January and AGAIN, the third time after they said they fixed my car and said they test drove it, i drove not a mile down the road and the Check engine light came back on and engine was running rough. I brought it right back to autobahn and the mechanic said "I dont know whats wrong with your car." I replied, then you need to find someone who can figure it out. days later the same mechanic called and said i needed to pay $600 more to fix my car. At this point i have lost all faith and trust in their ability to diagnose and fix my car. i asked to speak with the owner, who called me but every time i started to talk the owner would start talking over me, not listening to anything i had to say. he admitted that the mechanic had made a mistake. when he was changing the timing chain he failed to clean out all the plastic and metal shavings from the part that broke and went into the oil circulating thru the engine. which seems like a crucial step, how could a bmw specialist that i paid $92/hour miss that step? a month of finding rides to work(i work 50 miles away)and $3910 later and my car is still not fixed., the mechanics that work at autobahn are careless and sloppy, not only was my BMW given back to me filthy with greasy black fingerprints And dirt all over the engine under the hood., and grease splatters on the outside of my car..but also with more damage to the engine which was caused by their mistake which they admitted that they made. My BMW sounds awful when I drive it. I used to love driving my car and was proud to be driving a car that ifelt and sounded so good to drive. , but now I am ashamed and embarrassed to drive it. I asked the manager of autobahn to call the owner to have him come to the shop to see my car -to verify what a mess it was and how terrible it sounded and how unhappy I am about it ., but the owner couldn't make it because he was " having dizzy spells and was actually on his way to the emergency room" .... This needs to be made right asap, I will not let this rest. I will post this review on every website and make sure the world knows that the mechanics at autobahn imports are not qualified( I don't think any of them have current certifications because there isn't any certificates for any of their mechanics hanging on the wall that I coukd see.- where it should be... If i went to school and was certified I would definitely hang it on the wall so customers could see that I'm a qualified mechanic.) . These guys are liars and thieves and I don't want anybody else to have to go thru what I'm going thru right now. If autobahn doesn't fix my car Then My next step is to take them to court because this is a huge crime they stole $4000 from me and a month of added expenses that i had to pay for rides to work (50 miles away) and lost wages for the times I couldn't find a ride. Autobahn is now asking what they can do to make this right and I would like to know what is fair for me to as for?Show less
Submitted: 2 years ago.Category: BMW
Show More
Show Less
Ask Your Own BMW Question
Answered in 11 minutes by:
3/1/2016
BMW Mechanic: Steve, BMW Expert replied 2 years ago
Steve
Steve, BMW Expert
Category: BMW
Satisfied Customers: 25,949
Experience: BMW Expert
Verified
Hello and welcome,

My name is ***** ***** it will be my pleasure to assist you today.
so you would like to know what you can ask for to make this right by you? is that correct?
Ask Your Own BMW Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a bmw mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Roger Your Own Question
Roger
Roger
Roger, BMW Master Tech
Category: BMW
Satisfied Customers: 3,050
3,050 Satisfied Customers
Experience: 10 yrs. experience as BMW Master Technician, shop foreman and dealer.

Roger is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Roger

Roger

BMW Master Tech

3,050 satisfied customers

10 yrs. experience as BMW Master Technician, shop foreman and dealer.

Marty

Marty

ASE Certified Technician

559 satisfied customers

ASE & Bosch Certified Master Tech. Over 30 years experience.

bimmaster

bimmaster

BMW Technician

1,838 satisfied customers

3 years dealer experience, master bmw tech

Sam

Sam

BMW Master technician

1,043 satisfied customers

BMW S.T.E.P. graduate, 10 years BMW dealership experience

Thebmwbum

Thebmwbum

BMW Foreman

714 satisfied customers

31 years BMW Experience

mike

mike

BMW Technician

694 satisfied customers

bmw master tech ase certified

Matt

Matt

Engineer

447 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

< Previous | Next >

Related BMW Questions
I am looking for BMW certified mechanics to answer this
I am looking for BMW certified mechanics to answer this question. My car had the fuel pump replaced for a recall last month. It was found that the wiring that was done when they replaced the fuel pump… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Ever since I bought my 2011 335d, the SES light occasionally
Ever since I bought my 2011 335d, the SES light occasionally comes on, usually after lengthy highway driving, then turns off after I refuel. After another 25k miles, the light isn't staying off for ve… read more
Steve
Steve
BMW Expert
25,949 satisfied customers
Ok, well, it was towed away without a key or my even being
ok, well, it was towed away without a key or my even being there. after I picked it up, the awk, brake, and 4 x 4 lights came on. i brought it to be repaired and the error code5426 servo motor couplin… read more
TIM MOHR
TIM MOHR
SHOP OWNER
Master's Degree
8,037 satisfied customers
I bought a used BMW 745i, 2004 in July 2015. I drove it
I bought a used BMW 745i, 2004 in July 2015. I drove it for a while and the light module needed to be replaced ($1,000). Then the engine light came on and when they diagnosed it, it was diagnosed with… read more
Steve
Steve
BMW Expert
25,949 satisfied customers
328is: I have a 1999 BMW 328is and I bought it Wednesday May
I have a 1999 BMW 328is and I bought it Wednesday May 20, 2015 and I immediately took it to a company called Raffield tire and asked them to check the engine. They suggested replacing a tensioner on t… read more
Steve
Steve
BMW Expert
25,949 satisfied customers
X3: 2005 BMW X3 3.0 88K. Brought to BMW service for oil
2005 BMW X3 3.0 88K. Brought to BMW service for oil change & check engine light Lean bank 1 & 2. Car sluggish almost felt like a brake caliper holding back movement until car warmed up. BMW checked br… read more
Steve
Steve
BMW Expert
25,949 satisfied customers
2002 BMW 325i: Sedan..ansbach, germany (driven..shifting
My daughter has a 2002 BMW 325i Sedan. After approximately 5 months of very limited use from Nov to April in Ansbach, Germany (driven short distance an average of once every 2-3 weeks), the Steptronic… read more
Roger
Roger
BMW Master Tech
Bmw STEP Training
3,050 satisfied customers
320i: 0-2000 rpm in gears 1 or 4..pitch noise..makes me think
I have 2002 BWM 320i. When ever I driving between 0-2000 RPM in gears 1 or 4 there is an noticeably low pitch noise. The noise is not present when I am in N, 2, 3 or stopped which makes me think it ha… read more
Steve
Steve
BMW Expert
25,949 satisfied customers
BMW: 000 miles..service dept..car overheats..4k (fly wheel, clutch)
This question relates to a BMW 2008 Series 1 car with 55,000 miles purchased "used" from a BMW dealer. Upon driving off the lot, we had to return because there was engine trouble and the service dept … read more
EuroDoc
EuroDoc
Owner
Bachelor's Degree
1 satisfied customers
BMW 325i: she had purchased an extended warranty which
i have a huge and complicaqted probem While my daughter was in college, she with my huband a cosigner purchased a used BMW 325i. From day 1 the car had one problem after another. Fortunately, she had … read more
Steve
Steve
BMW Expert
25,949 satisfied customers
im being told my car wont run..oil changes every 10k miles
I'm being told my car wont run bc sludge has blocked a oil port, but i have had oil changes every 10K miles - this SLUDGE voids my warranty - how could this happen?… read more
GEORGEBMW1
GEORGEBMW1
Auto Repair Shop Owner
Virgina Automotive Technical Instit
61 satisfied customers
2001 BMW 750iL: my check engine soon light came on..mech
Hi: I drive a 2001 BMW 750iL V12 and my check engine soon light came on. I took it to my BMW mech and he told me that it required two new catalytic converters. He gave me an estimate of $6,000 dollars… read more
Anthony
Anthony
Master Automobile Technician
Vocational, Technical or Trade Scho
8,789 satisfied customers
2002 X5: a computer upgrade on my engine and Trans
my mechanic wants to do a computer upgrade on my engine and Trans. He says there are upgrades or updates on my 2002 X5. For 250.00 he's recommending this be done. Is he trying to soak me for money or … read more
Steve
Steve
BMW Expert
25,949 satisfied customers
I have a 2006 E-60 M5 with SMG. The SMG has recently begun
I have a 2006 E-60 M5 with SMG. The SMG has recently begun to shift very roughly. The clutch seems to engage abruptly as if I've just been lightly bumped lightly from behind by another driver. At low … read more
GEORGEBMW1
GEORGEBMW1
Auto Repair Shop Owner
Virgina Automotive Technical Instit
61 satisfied customers
1984 BMW 323i: seat..cylinder Petrol Multi-point..Reg
1984 BMW 323i E30.85,000 Body 4 door 5 seat SEDAN Transmission 4 speed Automatic Drive type Rear Engine 6 cylinder Petrol Multi-point injected 2.3L (2315cc) Reg Plate 00132 Road Worthy Certificate Yes… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
2002 540i: tow..water pump malfunctioning and the fan belt snapping
I currently drive a 2002 540i and over the past 3 years have suffered approximately 3 expensive repair jobs all requiring a tow. Two breakdowns were a result of overheating, the first over heating may… read more
Roger
Roger
BMW Master Tech
Bmw STEP Training
3,050 satisfied customers
93 bmw 525i: a sudden overheated w/coolant temp light came on..parked
Hi, I have a 93 bmw 525i. My car all of a sudden overheated w/coolant temp light came on. I immediately pulled over and parked it overnight. The next day I put water in radiator, drove it home about 3… read more
Anthony
Anthony
Master Automobile Technician
Vocational, Technical or Trade Scho
8,789 satisfied customers
bmw 320i: gauge..hood,car was red hot...blown..head gasket
my car ia a bmw 520i se,1999..i had a new radiator fitted in it after being told that there was a leak in the old one.I collected the car,told i was in perfect working order.I drove approx.3 to 4 mile… read more
mike
mike
BMW Technician
Associate Degree
694 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x