How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Roger Your Own Question
Roger, BMW Master Tech
Category: BMW
Satisfied Customers: 3044
Experience:  10 yrs. experience as BMW Master Technician, shop foreman and dealer.
Type Your BMW Question Here...
Roger is online now
A new question is answered every 9 seconds

Jay, I also own a 2007 BMW 328xi with 119,000 miles on it. I

Customer Question

Hey Jay, I also own a 2007 BMW 328xi with 119,000 miles on it. I took your advise and drove to BMW (2/18/2016) in Denver to have that issue taken care of. Well, $900.00 later I'm in my vehicle driving home and I noticed my transmission seemed a little "chunky" a word my service advisor used to describe what I would probably feel until the transmission "re-adjusted". So I drove the 300 miles home. Today when I drove the car it still seem to shift funny but when I went through a school zone the shuddering began again. Which leads me to a conversation I had with the service provider when they were couple of hours into the repair. The Service Advisor mentioned to me that they showed zero quantity of the additive when he thought they had some. They were getting ready to go purchase the filter and I told him that I did not want to change the transmission fluid if they did did not have the additive. He said he would pursue this and get back with me. Well I didn't see him for about 4 hours and he said that everything was good. He indicated he found the additive. I don't like being suspicious but based on the way things went and the fact that the shudder never went away. I've spent $2,000.00 chasing this problem and I'm not any closer. I'm retired and I can't afford to keep putting money into a 2007 with 119,000 miles on it. I love this car and I've never had any issues since I've had it. Do you have any other thoughts concerning this problem?
Submitted: 1 year ago.
Category: BMW
Expert:  cloe0626 replied 1 year ago.

are you sure they changed the filter

Customer: replied 1 year ago.
They charged me for it.
Expert:  cloe0626 replied 1 year ago.

what all did they do besides the filter change and additive

Customer: replied 1 year ago.
5- #83-22-2-163-514 ATF DEXRON
1- #24-11-7-572-618 Gasket
1- #24-11-7-593-565 Set oil filter
1- #24-11-7-572-622 N Plug
1- #83-22-2-161-756 GM6 T0p-Treat Tcc: 832514
Expert:  JayPutelis replied 1 year ago.

Did they happen to provide you with the serial number on the transmission? Did you go there explaining to them your symptom, or just told them you wanted the additive installed? Did they mention how the old fluid coming out of the transmission looked?


Customer: replied 1 year ago.
No they didn't provide the serial number. I showed them your response to that other owner with the 2007 328xi that had the same "shudder" at 20 mph that I did. They did not mention anything about the old fluid but I have a call into the dealership so when they call me back I will ask him.
Expert:  JayPutelis replied 1 year ago.

Do you know if they disconnected your transfer case and drove the car also, to see if the shudder goes away? Also ask them this as well.

Customer: replied 1 year ago.
They told me they drove it at 20mph,30mph, & 40. I didn't notice until I got home which was about 300 miles. Hopefully they will return my call and I will ask those questions. The car shifts at about 20mph and it seems to shudder right before it shifts,
Expert:  JayPutelis replied 1 year ago.

Hi, have you heard back k from the service department from the dealership yet? Just checking in.

Thanks, JP

Customer: replied 1 year ago.
Hi JP,
For whatever reason they are not returning my calls. I'll try his boss.Ron
Expert:  JayPutelis replied 1 year ago.

Sounds good. Let me know how you make out. Otherwise the vehicle will need to be re-evsluated. Are there any local foreign repair shops in your area?