BMW

BMW questions? Ask a BMW repair Expert for answers.

Ask an Expert,
Get an Answer ASAP!

Jay, I also own a 2007 BMW 328xi with 119,000 miles on it. I…

Customer Question
Hey Jay, I also own...
Hey Jay, I also own a 2007 BMW 328xi with 119,000 miles on it. I took your advise and drove to BMW (2/18/2016) in Denver to have that issue taken care of. Well, $900.00 later I'm in my vehicle driving home and I noticed my transmission seemed a little "chunky" a word my service advisor used to describe what I would probably feel until the transmission "re-adjusted". So I drove the 300 miles home. Today when I drove the car it still seem to shift funny but when I went through a school zone the shuddering began again. Which leads me to a conversation I had with the service provider when they were couple of hours into the repair. The Service Advisor mentioned to me that they showed zero quantity of the additive when he thought they had some. They were getting ready to go purchase the filter and I told him that I did not want to change the transmission fluid if they did did not have the additive. He said he would pursue this and get back with me. Well I didn't see him for about 4 hours and he said that everything was good. He indicated he found the additive. I don't like being suspicious but based on the way things went and the fact that the shudder never went away. I've spent $2,000.00 chasing this problem and I'm not any closer. I'm retired and I can't afford to keep putting money into a 2007 with 119,000 miles on it. I love this car and I've never had any issues since I've had it. Do you have any other thoughts concerning this problem?
Submitted: 2 years ago.Category: BMW
Show More
Show Less
Ask Your Own BMW Question
Answered in 3 minutes by:
2/20/2016
BMW Mechanic: cloe0626, Auto Mechanic replied 2 years ago
cloe0626
cloe0626, Auto Mechanic
Category: BMW
Satisfied Customers: 824
Experience: was a mechanic in the army for four years and have been working at a dealer ship the past five years
Verified

are you sure they changed the filter

Ask Your Own BMW Question
Customer reply replied 2 years ago
They charged me for it.
BMW Mechanic: cloe0626, Auto Mechanic replied 2 years ago

what all did they do besides the filter change and additive

Ask Your Own BMW Question
Customer reply replied 2 years ago
5- #83-22-2-163-514 ATF DEXRON
1- #24-11-7-572-618 Gasket
1- #24-11-7-593-565 Set oil filter
1- #24-11-7-572-622 N Plug
1- #83-22-2-161-756 GM6 T0p-Treat Tcc: 832514
BMW Mechanic: JayPutelis, Shop Foreman/ BMW Master Tech replied 2 years ago
JayPutelis
JayPutelis, Shop Foreman/ BMW Master Tech
Category: BMW
Satisfied Customers: 909
Experience: 14 yrs Experience; ASE Master Technician; ASE L1 Certified
Verified

Did they happen to provide you with the serial number on the transmission? Did you go there explaining to them your symptom, or just told them you wanted the additive installed? Did they mention how the old fluid coming out of the transmission looked?

-JP

Ask Your Own BMW Question
Customer reply replied 2 years ago
No they didn't provide the serial number. I showed them your response to that other owner with the 2007 328xi that had the same "shudder" at 20 mph that I did. They did not mention anything about the old fluid but I have a call into the dealership so when they call me back I will ask him.
BMW Mechanic: JayPutelis, Shop Foreman/ BMW Master Tech replied 2 years ago

Do you know if they disconnected your transfer case and drove the car also, to see if the shudder goes away? Also ask them this as well.

Ask Your Own BMW Question
Customer reply replied 2 years ago
They told me they drove it at 20mph,30mph, & 40. I didn't notice until I got home which was about 300 miles. Hopefully they will return my call and I will ask those questions. The car shifts at about 20mph and it seems to shudder right before it shifts,
BMW Mechanic: JayPutelis, Shop Foreman/ BMW Master Tech replied 2 years ago

Hi, have you heard back k from the service department from the dealership yet? Just checking in.

Thanks, JP

Ask Your Own BMW Question
Customer reply replied 2 years ago
Hi JP,
For whatever reason they are not returning my calls. I'll try his boss.Ron
BMW Mechanic: JayPutelis, Shop Foreman/ BMW Master Tech replied 2 years ago

Sounds good. Let me know how you make out. Otherwise the vehicle will need to be re-evsluated. Are there any local foreign repair shops in your area?

Ask Your Own BMW Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a bmw mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Roger Your Own Question
Roger
Roger
Roger, BMW Master Tech
Category: BMW
Satisfied Customers: 3,050
3,050 Satisfied Customers
Experience: 10 yrs. experience as BMW Master Technician, shop foreman and dealer.

Roger is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Roger

Roger

BMW Master Tech

3,050 satisfied customers

10 yrs. experience as BMW Master Technician, shop foreman and dealer.

Marty

Marty

ASE Certified Technician

558 satisfied customers

ASE & Bosch Certified Master Tech. Over 30 years experience.

bimmaster

bimmaster

BMW Technician

1,838 satisfied customers

3 years dealer experience, master bmw tech

Sam

Sam

BMW Master technician

1,043 satisfied customers

BMW S.T.E.P. graduate, 10 years BMW dealership experience

Thebmwbum

Thebmwbum

BMW Foreman

714 satisfied customers

31 years BMW Experience

mike

mike

BMW Technician

694 satisfied customers

bmw master tech ase certified

Matt

Matt

Engineer

444 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

< Previous | Next >

Related BMW Questions
2008 bmw 335i engine overheated light comes on and stops
2008 bmw 335i engine overheated light comes on and stops accelerating. No smoke, just the light saying it's overheated. Happens when driving or idle for roughly every 20-30 minutes. … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
I have a 2007 convertable mini. The hatch will not open with
I have a 2007 convertable mini cooper. The hatch will not open with the key fob or the trunk release … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
Spirited drive in e60 M5. Started misfiring and died. Will
Spirited drive in e60 M5. Started misfiring and died. Will start again but running rough with ticking sound. … read more
Matt
Matt
Engineer
Bachelor's Degree
444 satisfied customers
I need the wire colours to pin numbers for a bmw n47 320d
I need the wire colours to pin numbers for a bmw n47 320d fuel supply sensoron a BMW 3 (E91) Sports Wagon320d | 2004 - 2012 | 184 Hp | N47D20O1… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
Will my BMW X5 shut down if it gets too hot? I got no
Will my BMW X5 shut down if it gets too hot? I got no warning lights...but believe there is an issue with my pump. It just stopped.....the longer it sets the stronger the it try's to turn over.… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
My bmw 320d e92 2011 car won't open, I used the key to open
My bmw 320d e92 2011 car won't open, I used the key to open the door but the car won't start and no electrics work. Boot does not open either. How do I fix this … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
I am wanting to replace the parking brake switch on my 2012
Quick question, I am wanting to replace the parking brake switch on my 2012 BMW Active Hybrid 7, but need to know what part of the console needs to be pulled off and how. I have looked on line and mos… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
2011 bmw 328xi battery was low and put on charger. Now a no
2011 bmw 328xi battery was low and put on charger. Now a no start condition and codes 2e7f,cd99,cd9d,cd9e,cdb0 and codes wont clear and are present. scanner used is an autel ms906ts… read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
732 satisfied customers
I have a 528xi with 6 speed manual. It needs to be serviced
Hi- I have a 528xi with 6 speed manual. It needs to be serviced for sure. It has been hesitating consistently around 17 mph and 25 mph hour. It's getting more pronounced. In the old days I would say i… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
What does BMW recommend to use for engine oil on a 2016
What does BMW recommend to use for engine oil on a 2016 BMWx5 with a 8 cylinder twin turbo?… read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
I have a BMW with the Diesel engine. The car is running
I have a BMW with the Diesel engine. The car is running great but the engine light on the dash remains on. What could be the reason … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
2004 530i; starts to shake from about 10-15 mph and up.
2004 530i; starts to shake from about 10-15 mph and up. Doesn't seem to increase as speed increases. I took it to 45-50 mph. It happened initially to my wife while on freeway. Was told by son (bought … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
When i start the car it shakes while it idles, sometimes the
When i start the car it shakes while it idles , sometimes the car cuts off and the wheel locks and i have to put the gear in park turn it off and turn it back on to drive again . … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
Dears, I have replaced this type of Spark Plugs to my E65 /
Dears , I have replaced this type of Spark Plugs to my E65 / 730 LI, V6, N52 3.0 with leather platinum / double ground electrode sprak plugs. Is this type will fit to the engine or not? Because when i… read more
Robert R
Robert R
Auto Technician
Vocational, Technical or Trade Scho
879 satisfied customers
I unhooked battery to clear out code for abs lite on, now
I unhooked battery to clear out code for abs lite on , now key wont turn and when i shut my doors the windows go up… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
I have 2007 BMW X3. brake, ABS, and 4X4 lights on. replaces
I have 2007 BMW X3. brake, ABS, and 4X4 lights on. replaces actuary gear on transfer case. lights still don't go out. check engine light on also. Code 1775. Actuary gear was stripped. Why are lights s… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I broke a tail light on a bmw 430i convertible, how much
I broke a tail light on a bmw 430i convertible, how much would that generally cost? … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
Mini s convertible eml light comes on check engine light
Mini Cooper s convertible eml light comes on check engine light comes on codes p1125 se loses power… read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,334 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x