Thanks for the reply. Service Mgr told me the Mini is a high performance engine and would burn 1/2 qt for every 1000 miles. Obviously, he is not being honest about that. And the owners manual does not indicate this anywhere. Nor does the owners manual say to check oil level. I have done maintenance according to owners manual....I think the diagnostic computer is faulty since it does not offer a warning. the only light that came on was "service engine soon" and yet the turbo pooped out only hours after yellow light came on.
My question is how does one diagnose a faulty computer? Or get the service dept to check for faulty computer?
This is my first Mini Cooper, not first BMW product/auto. In 20 yrs of BMW experience (5 & 7 series) I have never had to check the oil every time I fill up (as the service dept has said I need to do) nor have I ever had such push back from the dealer on this issue. I am worried that there is deeper engine problems besides the turbo.....have you seen just the turbo go out and not other engine problems? What should I look for after turbo is replaced??? I appreciate your help on looking educated to the dealer on this matter.
Would love to go to another dealer but they are only Mini Cooper service dept (while under warranty) in 600 mile radius. Another disadvantage to getting a Mini Cooper. You are screwed when the dealer messes with you.
Also, went to Mini Client Relations......they did a great job of listening and then talked to the Service Mgr and took company line. I have to pay, not under warranty. They claim they do not check fluids unless directed by computer or customer (hence my thought on faulty computer) and how would I know as a consumer. Car was in shop 4 times in 10,000 miles and they never checked oil or topped fluids!! Is that service?? They are holding me to a higher standard than they are holding themselves and they are the "experts" or so I was told by the salesman.
Any advice you can render as to how a female business owner can deal with this shop and become a wise Mini/BMW owner/customer would be greatly appreciated.
Sonja and the Mini Scooper (a red one)
Owner ScoopyPoo....doggydoo pickup
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