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Related Australia Law Questions
I have an Australian overland tour credited because of
I have an Australian overland tour credited because of cancellation & when I tried to transfer to another tour with sister company they refused. Is this worth following up? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
2019 trip with another couple cancelled to Cambodia and
2019 trip with another couple cancelled to Cambodia and Vietnam due to covid. Trip a deal gave us a credit note (no monies were allowed to be returned). The had over $14,000 in their keep for over 21/… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
Cancelled my flights due to covid 30th April booked through
Cancelled my flights due to covid 30th April booked through My Trip but cancelled with Qantas due to not being able to contact My Trip. Flight was scheduled 2nd May and return 26thMay. Qantas gave me … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
I booked a non refundable ticket on the Ghan mid 2021 for a
Greetings I booked a non refundable ticket on the Ghan mid 2021 for a departure mid 2022. The company which owns the Ghan stopped testing passengers before they got on board for covid. It was too grea… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
A freind and I had booked a holiday through Discover
A freind and I had booked a holiday through Discover Australia tours Which in volved travel on the Indian Pacific to Adelaide. Becuase of COVID-19 this was eventually cancelled. We rebooked to travel … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
This is not about work. My husband & I Booked a trip on the
Hello, this is not about work. My husband & I Booked a trip on the Ghan, 2 year ago. however due to Covid and my husbands illness a year we had to postpone the trip. Since he was so ill, I asked a fri… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We were booked - and paid $6630 for two - at Platinum level
We were booked - and paid $6630 for two - at Platinum level through Phil Hoffman for The Ghan to travel from Darwin to Adelaide. This was paid in full as requested on 16 November 2021. First booking w… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
Non refund of travel. We had a Uluru with Jeccia Mauboy
Non refund of travel. We had a Uluru with Jeccia Mauboy booked last Feb 2021. We paid the balance in Augiust 2021. Total cost was $7,998 fully paid with Imagine Tours. They cancelled the trip but said… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We live in NSW, and secured #2 rail travel tickets via 20%
We live in NSW, and secured #2 rail travel tickets via 20% deposit $1200 to undertake an Indian-Pacific train journey from Sydney to Perth) via a Travel Agent Holidays of Australia (registered in SA) … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We have a Amsterdam - Budapest cruise booked for 15 May 2023
We have a Amsterdam - Budapest cruise booked for 15 May 2023 with travel Hotspot meant to travel originally 8 April 2020. We have paid the full amount of $13,198. When COVID arrived they cancelled our… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We are booked on the GHAN wth IMAGINE HOLIDAYS departing
Good morning, we are booked on the GHAN wth IMAGINE HOLIDAYS departing 16/10/21. Imagine holidays phoned yesterday to say due to border closure we cannot go. Their T&C's say if they cancel we are elig… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We are a small tour company that arranged a tour to
We are a small tour company that arranged a tour to Madagascar for November 2020. Due to COVID the trip was postponed top November 2021. this change was accepted by the booked participants. The Madaga… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
Five of us prior Covid booked and paid for a trip up to the
Five of us prior Covid booked and paid for a trip up to the Northern Territory by going on the Ghan. we each paid $3200. Discover Australia refuses to refund us the money. we have not used any of the … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We booked an overseas trip in 2019, the trip was to depart
Hi, We booked an overseas trip in 2019, the trip was to depart in May, 2020, but due to COVID the trip did not proceed. We had already payed the full amount, 120 days from departure, the trip was cancelled after this. The travel company offered to delay the trip till may, 2021 this also has now been delayed because of the ongoing COVID problem. The travel company has offered us credit to travel on other tours in Australia and New Zealand which we do not wish to do … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We have been trying to get a refund after cancelling a trip
We have been trying to get a refund after cancelling a trip booked with Discover Australia which included a trip on the Ghan to Darwin, accommodation and then flights back to SA. They were not helpful at any stage, although we booked a similar trip to Perth several years ago which was fine. When I finally decided to cancel, and could get in touch with them, they informed me that I would loose my deposit if I continued with the cancellation. This trip was scheduled for August and I have been trying to cancel it since the 5th of April. Can they take our deposit? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
We booked a cruise with Scenic for 2019. They cancelled the
We booked a cruise with Scenic for 2019. They cancelled the trip because of COVID. They will only give us a credit and we are finding it very hard to find a trip with them. We settled on a trip from D… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
I don't know if you can offer any advice. I booked a holiday
I booked a holiday to Scandinavia through Trafalgar Tours (Aust) Pty Ltd. The tour and airfares were subseqently cancelled due to Covid-19. Trafalgar tours have organised a credit for their Trafalgar tour in Scandinavia but there has been no response from Trafalgar regarding the return airfares. I was encouraged to book my flights (Thai Airways) Perth-Scandinavia-Perth through Trafalgar in case the tour was rescheduled and it would be easier for both tour/flights to be moved to another departure date. Thai Airways have advised that any discussion regarding a credit or rebooking the flights must be done through Trafalgar Tours. However, in two months I have had no response to emails and two phone calls. I am dealing with the Sydney office of Trafalgar tours. Thai Airways will not enter discussions with customers who booked flights through a travel agent. The flights were due to start 1 June 2020 and still no confirmation from Trafalgar Tours. What can I do? I live in Perth … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,024 satisfied customers
I have had a claim rejected by Cover More. Travel insurance
I have had a claim rejected by Cover More. Travel insurance was taken out in March 2015 to cover cancellation ($10 000). My husband had cancer and was being treated i.e. for the last 7+ years. Travel … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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