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Answered in 5 minutes by:
12/13/2021
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 36,986
Experience: Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts
VerifiedHi! You’re speaking with John Melis, a solicitor in Australia.
There are three steps you may take.
There are three steps you may take.
1. issue a formal complaint in writing to the other party, and if they refuse to respond, then follow step two;
2. Where the company has declined to assist you, the next step is to write a formal complaint to the ombudsman, but this can be a lengthy process. If you are not able to wait out the time, you can follow step 3.
3. You will have a claim under the Australian Consumer Law based on the facts that you have described, and you will be able to claim compensation.
The other party has several options to provide, including repairing, replacing, refunding, and compensating you.
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