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We had booked a European river cruise through calandra
Hello. We had booked a European river cruise through calandra travel agent in 2019. Due to Covid it's was deferred to 2020,2021,2023. If we voluntary cancel, $1800 per person will be held as a future … read more
John Melis
John Melis
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My children bought splendour in the grass tickets back in
My children bought splendour in the grass tickets back in 2020 we were never offered a refund it just kept being postponed well now none of them are able to go and again they are not offering refunds … read more
John Melis
John Melis
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We paid Asia Vacation Group a deposit of $1,000 for a tour
we paid Asia Vacation Group a deposit of $1,000 for a tour of Vietnam in 2019. Due to the pandemic, we were unable to go on the tour. Can we ask for our deposit to be refunded, or do we have to redeem the deposit by booking another tour? … read more
John Melis
John Melis
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Bachelor's Degree
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I had purchased some concert tickets in 2020 for a concert
I had purchased some concert tickets in 2020 for a concert in Biloela in 2021. These concert got postponed and we were given the option of upgrading our tickets to VIP tickets for the reschedule conce… read more
John Melis
John Melis
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Bachelor's Degree
35,090 satisfied customers
How can I deal with discoveraustralia holidays when Emails
How can I deal with discoveraustralia holidays when Emails go unanswered, phone calls cannot get past a consultant because all supervisors are always purported to be busy, promised call backs never ha… read more
John Melis
John Melis
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Bachelor's Degree
35,090 satisfied customers
We live in NSW, and secured #2 rail travel tickets via 20%
We live in NSW, and secured #2 rail travel tickets via 20% deposit $1200 to undertake an Indian-Pacific train journey from Sydney to Perth) via a Travel Agent Holidays of Australia (registered in SA) … read more
John Melis
John Melis
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We have a Amsterdam - Budapest cruise booked for 15 May 2023
We have a Amsterdam - Budapest cruise booked for 15 May 2023 with travel Hotspot meant to travel originally 8 April 2020. We have paid the full amount of $13,198. When COVID arrived they cancelled our… read more
John Melis
John Melis
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Bachelor's Degree
35,090 satisfied customers
I booked a holiday to Norway with Imagine Cruising (now
I booked a holiday to Norway with Imagine Cruising (now trading as Imagine Holidays) on Jan 4 2020 (pre-covid) to holiday in Jan 2021. When the borders were closing in March, they rang a told me I had to pay for flights and I asked to wait and they said I'd lose my deposit so I paid. In July, they rang to postpone our trip to Jan 2022. I asked if we could get a refund and was told no. I did get the money back for my international flight. Our balance was due in September 2021 but they said we had to wait until November to see if we will depart or not. I emailed them last week explaining that everything was booked pre-covid and the world has changed a lot since then. I explained that we did not wish to travel in Jan 2022 as my 11 year old son can't get vaccinated. I explained that we are teachers and can't get extra time off to quarantine. I also explained that I didn't feel safe travelling overseas as the world is just learning to live with COVID, and being Victorian, we are still in lockdown. I asked what my options are right now. I offered to postpone for another 12 months and the response I got was rude and basically I have to wait until November. Are they allowed to defer the final payment date because that's what suits them? I would have thought if they couldn't guarantee the trip by the due date we should have been offered a refund. I really want my money back because this company have been rude, dismissive and bullies. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,090 satisfied customers
We booked a tour to south africa which was to be in
We booked a tour to south africa which was to be in september 2020, due to covid-19 this was deferred till 24th september 2021. We have recently contacted Inspiring Vacations regarding this tour but t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,090 satisfied customers
Last year we had a holiday to Japan cancelled by the
Hi Pearl, Last year we had a holiday to Japan cancelled by the operator due to covid and Federal Government stopping overseas travel. The trip was rescheduled to this year, and again cancelled. The op… read more
John Melis
John Melis
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Bachelor's Degree
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I have a tricky situation, and have spoken to fair trading
hi there! i have a tricky situation, and have spoken to fair trading and ask law, but i am unsure of what i can do. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,090 satisfied customers
Paid $1500 deposit for a tour to India which was cancelled
Hi there paid $1500 deposit for a tour to India which was cancelled due to Covid19 in 2020. The tour organiser cited a section in his contract that all deposits were non refundable. He offered to allo… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,090 satisfied customers
A friend and I booked a tour to Borneo for April 2020 that
A friend and I booked a tour to Borneo for April 2020 that was subsequently rescheduled and then cancelled by Tripadeal due to Covid restrictions. … read more
John Melis
John Melis
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We booked accommodation to travel to Kangaroo Island pre
Hi, we booked accommodation to travel to Kangaroo Island pre COVID in February last year, and then were forced to cancel. We were given a voucher with an expiry date of 31/3/2021, but up until now hav… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,090 satisfied customers
Nearly two years ago we paid a substantial non refundable
Nearly two years ago we paid a substantial non refundable deposit for a Arctic cruise with Aurora Expeditions departing early July 2020. Because of COVID-19 our trip has been cancelled, in Auroras own… read more
John Melis
John Melis
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Bachelor's Degree
35,090 satisfied customers
I'm an ex-member of SAS & in 2015 three of us organised a
Dear Sir/madam, I'm an ex-member of SAS & in 2015 three of us organised a commemorative service in Kuching Borneo. We raised over $13,000.00 to assist with associated costs the money was deposited int… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have paid for a trip to the USA with a dance studio which
I have paid for a trip to the USA with a dance studio which was booked as my daughter was to dance with the school in the USA. Today we have been informed that as my daughters behaviour has been inapp… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I recently booked a holiday to Egypt which is in October, I
I recently booked a holiday to Egypt which is in October, I rang the travel agent requesting we cancel our holiday because of the unrest in the Country, they informed me that they have heard from the … read more
Leon
Leon
Solicitor
Master's Degree
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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