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We paid a deposit (non-refundable) for accommodation in a
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We booked a Discover Australia holiday for an All Inclusive touring 9 day holiday on the Indian Pacific for 21st Oct 2020 returning on 29th Oct 2020. Which we paid in full on 21st Jan 2020 with a total cost of $8423.00. The trip has been cancelled and the company's policy is to re-book at the same price or less depending on the travel dates. Only the re-book facility or ability to hold funds in credit is being provided and refunds are not being offered. So we would like to change our plans to holiday in Queensland and to do this we need a complete refund from Discover Australia and as aged pensioners we do not have further funds to do this. Will you kindly advise if there are any measures we can take to get a refund from this company. Kind Regards, Tony & Sue Shaw … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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