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I would like to have your advice on a flight re-booking
Hi, I would like to have your advice on a flight re-booking issue. Without any communication, we have been re-booked from a 5hour trip onto a 41 hour trip. Can you please advise what my rights are? Th… read more
John Melis
John Melis
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Bachelor's Degree
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I booked accommodation in Wodonga and I'm from Melbourne for
Hi there, I booked accommodation in Wodonga and I'm from Melbourne for this weekend. However my son has been identified as a close contact of a positive Covid case and has to isolate for 14 days. The … read more
John Melis
John Melis
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I booked a holiday to Norway with Imagine Cruising (now
I booked a holiday to Norway with Imagine Cruising (now trading as Imagine Holidays) on Jan 4 2020 (pre-covid) to holiday in Jan 2021. When the borders were closing in March, they rang a told me I had to pay for flights and I asked to wait and they said I'd lose my deposit so I paid. In July, they rang to postpone our trip to Jan 2022. I asked if we could get a refund and was told no. I did get the money back for my international flight. Our balance was due in September 2021 but they said we had to wait until November to see if we will depart or not. I emailed them last week explaining that everything was booked pre-covid and the world has changed a lot since then. I explained that we did not wish to travel in Jan 2022 as my 11 year old son can't get vaccinated. I explained that we are teachers and can't get extra time off to quarantine. I also explained that I didn't feel safe travelling overseas as the world is just learning to live with COVID, and being Victorian, we are still in lockdown. I asked what my options are right now. I offered to postpone for another 12 months and the response I got was rude and basically I have to wait until November. Are they allowed to defer the final payment date because that's what suits them? I would have thought if they couldn't guarantee the trip by the due date we should have been offered a refund. I really want my money back because this company have been rude, dismissive and bullies. … read more
John Melis
John Melis
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Bachelor's Degree
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We are a small tour company that arranged a tour to
We are a small tour company that arranged a tour to Madagascar for November 2020. Due to COVID the trip was postponed top November 2021. this change was accepted by the booked participants. The Madaga… read more
John Melis
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Five of us prior Covid booked and paid for a trip up to the
Five of us prior Covid booked and paid for a trip up to the Northern Territory by going on the Ghan. we each paid $3200. Discover Australia refuses to refund us the money. we have not used any of the … read more
John Melis
John Melis
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Bachelor's Degree
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I would like to know whether or not I have the grounds to
Hi there, my name is ***** ***** I would like to know whether or not I have the grounds to make a complaint or not. … read more
John Melis
John Melis
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Bachelor's Degree
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Non-refund of Accommodation due to Covid On 21 January 2020,
Non-refund of Accommodation due to Covid On 21 January 2020, I booked 2 rooms at the Adobe Hotel, Tuggeranong, ACT, for 13 April 2020 on the expected visit of our nephew and family from the USA. A dep… read more
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John Melis
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Resident and I have booked through Webjet a tour package to
I am Melbourne resident and I have booked through Webjet a tour package to Brisbane which include 3 nights hotel accommodation and Jetstar air ticket from 20 February to 23 February 2021. Due to the b… read more
John Melis
John Melis
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Bachelor's Degree
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I made a booking with the Oaks for the australia day weekend
i made a booking with the Oaks for the australia day weekend and the oaks the entranbce cancelled my booking without informing me … read more
Leon
Leon
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International Airfare booked with Airlines. November 2019 I
In November 2019 I purchased a Business Class airfare with Virgin Australia. … read more
Leon
Leon
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ON July 12, 2020 I made a booking with Emirates Airlines to
ON July 12, 2020 I made a booking with Emirates Airlines to travel from Cairo to Sydney via Dubai and returning on February 14, 2021.. on September 01, 2020 I realized without notice that my booking w… read more
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John Melis
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Bachelor's Degree
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I have booked accommodation from 20th to 22jan in NSW for 2
I have booked accommodation from 20th to 22jan in NSW for 2 nights on 15 Dec 2020, however, 3 days after that due to covid the borders have started shutting down and I spoke to the owner on 19th Decem… read more
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I just want to ask my rights in regards to travelling myself
i just want to ask my rights in regards ***** ***** myself and family book the tasmania spirit way back Oct 2019 … read more
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I have a question about how much accommodation costs can be
I have a question about how much accommodation costs can be withheld when accommodation is cancelled due to medical reasons. We booked 5 nights accommodation 6 months ago and have just had medical new… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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I need help to refund my credit from Luxury Escapes Travel
I need help to refund my credit from Luxury Escapes Travel because of I can not use this credit due to health reason. … read more
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Leon
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I WAS BOOK IN TO HAVE AN OPERATION IN TOOWOOMNA. ON TH
I WAS BOOK IN TO HAVE AN OPERATION IN TOOWOOMNA . ON TH 10/8/17 BOOK A MOTEL ON BOOKINGS.COM THEY HAD TO CANCEL OPERATION UNTILL THE 24TH. BOOKED INTO MOTEL FOR 4 NIGHTS RANG MANGER. MANGER TO CHANGE … read more
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In 2015, I booked accomodation, hotel, Redcliffe Qld.
In 2015, I booked accomodation, hotel, Redcliffe Qld. Prepaid $700. Purpose to,visit sick brother. But , I too have since got very sick. Now cannot make trip. I have rebooked this on several occasions… read more
kmslaw
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A friend of mine travelled to China, on trying to leave China
A friend of mine travelled to China, on trying to leave China he found the travel agent had cancelled his return ticket. He stayed in a hotel over night and had to purchase a new ticket. The cancelled… read more
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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