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On Sunday 4th April, I made a reservation on booking.com to
On Sunday 4th April, I made a reservation on booking.com to stay at skyline serviced apartments in melbourbe CBD. An hour or so before we were due to check in, we get a call from the host (Jane), who informed us that she had double booked the accomodation. However, she said she had another apartment she was able to put us in that was more expensive, though would give it to us for the same price. The apartment was supposedly nicer than the one we had originally booked. Jane said we'd get a refund for our reservation we made through booking.com once we cancelled it through their site, which we did. She then gave us her account details so we could transfer her the $2360.80 into her business account for the apartment she was able to re-locate us to, which we did. Upon arrival to the apartment (which was located in a totally different building), we met with her colleague Lucas, who had the key. Jane informed us that she needed a $400 bond which we were happy to give, however, she wanted this in cash, which we did not have. We negotiated and said we would transfer her the funds, which she agreed. The girl who transferred her the $2360.80 had reach her daily transaction limit, so another girl transferred the $400. As she was with a different bank, Jane did not receive the payment instantly. Despite us showing Lucas that the transfer had been made, and sending Jane a screenshot of the transfer, she demanded we withdraw $400 and give Lucas the cash, so we did. Once we finally arrived to the room, we discovered it was nothing similar to our original booking. The room was filthy, and furniture was outdated. There was dirty water left in the kitchen sink, the floor had not been vacuumed, the bathroom looked as if it was just wiped over with a cloth, the mirrors/ glass were filthy, the bed linen was severely creased with marks all over the sheets, the couch has tiny holes in the material and the balcony door was broken and did not lock. Within 5 minutes, we called Jane and informed her we were extremely unhappy with the room she had provided us and it was nothing similar to what we had booked. We told her we were leaving and we wanted a refund. She then said she could put us in another apartment . However, she had already messed us around and we said we did not trust her and we just wanted our money back, in which she said her had to communicate with her supervisor because she was not working that day. In the meantime we left the apartment (completely untouched), and were on our way to another apartment we had just booked. We called her again and said we had left and she basically said that if we return the Key to Lucas (which we had to meet at a different location) she would give us the $400 bond back, but if we did not there was no way that we would get a refund. So at this point we had decided to give the key back in hope that we'd get our refund. She refused to give us the bond back in cash and said she needed to make the transfer for proof, which we agreed to do as she was being extremely uncooperative. So we met Lucas and returned the key and were refunded the bond through transfer. We had to make multiple phone calls and texts to chase up the refund for the stay and additional bond, many of which she ignored. Even after informing her she had been misleading and deceptive with the accomodation she provided us she kept on say i offered to put you in a different apartment but you girls refused. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
25,755 satisfied customers
I live in a share house with 3 (me included) on the lease,
Hello. I live in a share house with 3 (me included) on the lease, and 1 of the other roommates has left the apartment and refusing to pay any more rent after this month … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,630 satisfied customers
Where should I report using prohibited drugs? Melbourne, vic
Melbourne, vic they used last Saturday and Sunday, … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
25,755 satisfied customers
What do I put as my employment status and income on a rental
Second opinion] What do I put as my employment status and income on a rental property application if my income is from CenturyLink through the Australian government? And how much of my income informat… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
Re: M*** H***n, M******d J***d Agent: Studynet Pty ltd
Re: M*** H***n, M******d J***d Agent: Studynet Pty ltd Address: Suite *, Level **** ****** St, Melbourne VIC **** Phone: (03) **** **** Re:******@vit.edu.au College: VIT (Victorian Institute of Techno… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
Would I possibly have a case against my husband's mistress.
would I possibly have a case against my husband's mistress. He gave her several amounts of money over perhaps 10 years but it all starts back about 1994/5 and the last amount of money which was the pr… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
25,755 satisfied customers
Iv been in relation for 14y.married for just over 10y.my
Iv been in relation for 14y.married for just over 10y.my wife separated with pria husband n went threw settlement for there house prob 6month pria to us being together.she keeped house n payed him out… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
If my workcover is accepted (im in in VIC state) and with
Hi Pearl. If my workcover is accepted (im in in VIC state) and with the next 3 wks being leave (2x annual leave wks and 1x PLD-programed leisure Day wk), am I able to go to NZ for a week to see family… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
My name s sophie, myself and my friend have leased a
hi my name s sophie , myself and my friend have leased a residentail commercail property the lease is signed nd $10,000 in bond and rent . the rent is 400 p/w . we have a buisness of hair and make up … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
I have a 12 yo daughter who is an Australian citizen. She has
I have a 12 yo daughter who is an Australian citizen. She has been visiting her dad and large family there and really really wants to continue to deepen the familial bonds.Her father and step mum are … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
Hi - I am looking into the financial ramifications of separating/divorcing
Hi - I am looking into the financial ramifications of separating/divorcing my husband. I have a property in my name (in Como WA) and he has no concernable assets apart from a large number of antiques … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
My husband and I were dealing with solicitors (separated in
My husband and I were dealing with solicitors (separated in October 2012). I was recommended a solicitor and taken to her (to establish her as mine). This solicitor has taken all the money approxiamat… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,630 satisfied customers
I own my 3 bedroom unit our right and have done for 8 years,
I own my 3 bedroom unit our right and have done for 8 years, I think it's estimated value is around $420K. I am work 15 hours a week and have an income of $24,700 which is also supplemented by Newstar… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
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I have been married for the last 16 yrs, together for 18, 2
I have been married for the last 16 yrs, together for 18, 2 mths ago i found out that my husband has a girlfrnd and everything fell apart. he refuses to give me any details, says he doesnt owe me an e… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
Hi,I am a house owner living in 3 bedroom house in Victoria,
Hi, I am a house owner living in 3 bedroom house in Victoria, Australia. I rented one bedroom to my tenant and I live in the same house (sharing the kitchen, lounge, powder room, etc). I gave the tena… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
I have been married for13 years and have a house paid which
I have been married for13 years and have a house paid which i paid for from money earnt prior to the marriage valued approx $600,000. I recently recieved a inheritence of approx 1 million dollars I re… read more
Deborah Awyzio
Deborah Awyzio
Solicitor
Bachelor's Degree
863 satisfied customers
Applying for Sect 32 Mental Health Act for PCA Charge 0.052.
Applying for Sect 32 Mental Health Act for PCA Charge 0.052. Is there a format to follow in letter to Magistrate for consideration under? IE How does a Solicitor/Lawyer normally request it? Acting on … read more
Leon
Leon
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Master's Degree
33,199 satisfied customers
Im going to share accomodation with someone who even currenly
I'm going to share accomodation with someone who even currenly lives in london. I found one bedroom is available in her flat from share-accomodation.com. I have signed a contract to rent for the next … read more
Maurice
Maurice
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Master's Degree
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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