I have a home phone number that is attached to NBN I think,

Hi, I’m John Melis, solicitor, and I am in Australia. I know you have a lot of choices, and there are various ways to move forward. May I suggest that you consider the following steps:

The action you can take to have this matter rectified is through the telecommunications ombudsman. You may contact them tomorrow morning by telephone, and they will then initiate communication with the other telephone companies to ensure that the process is acted upon immediately.

The alternative is to initiate written correspondence between the companies to resolve this issue but that will take further time.

​I suggest you issue written correspondence to the company explaining the problem and request a response within 72 hours.

Once a company receives a written response, they will act quickly.

Many people around Australia are having the same issue.

You can issue the complaint on the company's website. You may also send correspondence by Express Post to the head office.

If no reply is received, then commence proceedings in the local tribunal.

You do not need a lawyer to apply with the tribunal, and you can run the case yourself in this particular respect.

​I can hear your concern and your voice, and if you follow the steps I’ve suggested above, it will give you a direction to go.

Please let me know if you have any more questions.