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On 18 May I attended Optus Port Macquarie store to have 2
On 18 May I attended Optus Port Macquarie store to have 2 mobiles switched from Telstra to Optus. Only one number has switched with mine still under Telstra with no opportunity to receive calls or tex… read more
John Melis
John Melis
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Bachelor's Degree
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I have switched from Telstra to Optus for my NBN on 14/12/21
I have switched from Telstra to Optus for my NBN on 14/12/21 hoping to get a better service but from day 1 after 24 hrs of connection, we experience daily outage for half a day to more than a day and … read more
John Melis
John Melis
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Bachelor's Degree
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I rececently singed up with Optus for a new phone.the first
I rececently singed up with Optus for a new phone.the first payment was okay but someone canceled the contract now i have to pay for the phone.the Optus store at Southland is handeling the matter but … read more
John Melis
John Melis
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Bachelor's Degree
35,630 satisfied customers
My wife and I went to Coles two weeks ago and she asked for
My wife and I went to Coles two weeks ago and she asked for an Optus phone recharge for $30.00 The Lady at the till gave her a Teslstra recharge, But it was not until we got home and looked at it in d… read more
John Melis
John Melis
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Bachelor's Degree
35,630 satisfied customers
On Dec 17,2020 we signed a new phone contract with Optus
On Dec 17,2020 we signed a new phone contract with Optus having been previously with Telstra. At the time we expressed our concerns re Optus coverage as we live Rural. We were assured by the Salesman at Harvey Norman Marion SA that coverage would be fine. However, to say that we are disappointed is an understatement. I have contacted Optus and they have admitted that coverage is poor in our area and they will waive cancellation fees when we change back to Telstra. However as part of the new deal with Optus we got new phones as part of teh Contract, we did not require new phones, but it was part of the deal. The issue I have is if we go back to Telstra we will now be liable to payout the new handsets at a cost of $1300+ each … read more
John Melis
John Melis
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Bachelor's Degree
35,630 satisfied customers
My husband and I changed service providers on our mobile
Second opinion] My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get th… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
My mother purchased an Optus phone for me but I was to pay
Hi.. my mother purchased an Optus phone for me but I was to pay the bill... however we live in Colac Victoria 3250 an Optus does not have coverage in Colac so we have been waiting for Optus to send a … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,630 satisfied customers
I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I'm struggling with iinet and optus. Moved to a new house
I'm struggling with iinet and optus. Moved to a new house nearly 4 weeks ago, started the process with iinet to connect the NBN by a certain date they didn't and I waited 10 working days for connectio… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I asked Telstra if they could provide a cable internet
I asked Telstra if they could provide a cable internet connection and to transfer my phone connection to a new residence I purchased. They went away and checked and said "yes, they could do that". So … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,630 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,630 satisfied customers
I have been scamed on my computer and been told by Office of
I have been scamed on my computer and been told by Office of Fair Trading to contact your office. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,630 satisfied customers
We have a standing dispute with our landline and internet
We have a long standing dispute with our landline and internet provider. I have a disability and my carer who lives here has been in severe pain and so has not made appropriate complaints to satisfact… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We were advised by our It consultant to sign up with Broadband
We were advised by our It consultant to sign up with Broadband Solutions to bring in the internet connection. A month later we found that we were already paying this with Telstra and when we informed … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
I recently contacted telstra to enquire about changing over
I recently contacted telstra to enquire about changing over to them for my home telephone & ADSL internet capped at $140 per month. I provided my details (street address and phone number for them to c… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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