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I bought a mobile phone from cokes 2days ago. I have a
I bought a mobile phone from cokes 2days ago. I have a life-threatening medical condition. It is still trying to activate… Optus phone. For 24 hrs now still 20%… they block my msgs…thank you, Meridyth… read more
John Melis
John Melis
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Bachelor's Degree
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Telstra. I have swapped from Telstra to Woolworths for my
Telstra. I have swapped from Telstra to Woolworths for my mobile phone 2 weeks ago phn ***. My phone was locked to Telstra which I was unaware of because I bought it outright at Woolworths. I drove 12… read more
John Melis
John Melis
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Bachelor's Degree
35,632 satisfied customers
I have switched from Telstra to Optus for my NBN on 14/12/21
I have switched from Telstra to Optus for my NBN on 14/12/21 hoping to get a better service but from day 1 after 24 hrs of connection, we experience daily outage for half a day to more than a day and … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,632 satisfied customers
Im looking for some advice on a situation im facing with
Im looking for some advice on a situation im facing with optus … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,632 satisfied customers
Asking on behalf of my parents; dad bought a camera at
Hi, asking on behalf of my parents; dad bought a camera at Harvey Norman. He paid $1000 and was given 2 $100 microchips as part of the deal. He was asked to sign a promotion with Optus so Harvey Norma… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,632 satisfied customers
I purchased a Sumsung Z-Flip (1st Generation) mobile phone
I purchased a Sumsung Z-Flip (1st Generation) mobile phone for my partner. The Z-Filp folds in half. The screen cracked along the fold line within 12 months of purchase and was repaired at no cost to … read more
John Melis
John Melis
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Bachelor's Degree
35,632 satisfied customers
My husband and I changed service providers on our mobile
My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get them connected. Op… read more
John Melis
John Melis
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Bachelor's Degree
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My husband and I changed service providers on our mobile
Second opinion] My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get th… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I moved into a new home, in a new estate, late September. I
Hello, I moved into a new home, in a new estate, late September. I rang Telstra prior to moving in, to arrange the internet to be connected. NBN have been out 3 times, early October, on last visit, ma… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I had an optus pre paid for years and about 5 years ago they
Hi, I had an optus pre paid for years and about 5 years ago they offered me a bundle, home phone mobile and net.They took 4 days to change my mobile phone and about a week to change the land line. Any… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,632 satisfied customers
About 3 years ago I cancelled my phone with Optus and
Thank you. About 3 years ago I cancelled my phone with Optus and decently discovered that they have been charging … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have bought a new phone from the post office locked into
I have bought a new phone from the post office locked into Telstra. I approached the Telstra agent in Chirnside park, Victoria and signed up a Mobile BYO plan for $39 per month. I went home and discov… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I purchase a phone from Telstra shop the sales person did
I purchase a phone from Telstra shop the sales person did not asked me what kind of sim card I had,when I put my sim card which I had,from my former phone which was purchased at Optus ,it did not work… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I bought a phone from Buymobile. It has never worked.
I bought a phone from Buymobile. It has never worked. Samsung have given me a statement that it is counterfeit. I am 80 years old. Have already llost $620.91 and $12.55 to send back for repair, which … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I believe I have been conned by a XXXX Salesman named Jag
I believe I have been conned by a XXXX Salesman named XXX to enter a contract that was going to save me Money overall. It was for a XXXX 4g Tablet. I was driving to XXXX from XXXX. I was to stay with … read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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