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We have had some trouble with Optus with on going problems
Hi we have had some trouble with Optus with on going problems with phones and we have sent them back to Optus in return satchels and have been put in a red posting box in town during lockdown and did … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
Im looking for some advice on a situation im facing with
Im looking for some advice on a situation im facing with optus … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
My friend had a phone with Optus he went into the Optus shop
My friend had a phone with Optus he went into the Optus shop in December 2019 and cancelled his phone service. He got billed every month thereafter and because he has a squired brain injury he kept pa… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
Telstra have disconnected our buisness phones and internet
Telstra have disconnected our buisness phones and internet wrongly and we are getting no where with their texting system to get them back on … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
Landline disconnected. I signed with Optus on the 22nd march
I signed with Optus on the 22nd march 2020 a 2 year contract for my landline phone. I have just found out it's been disconnected and I'd like to know why. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
I am the director of Ceramics International in Osborne Park.
my name is***** and I am the director of Ceramics International in Osborne Park. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I entered a Quizzline quizz, answered 29 out of 30 questions
Hi Pearl, I entered a Quizzline quizz, answered 29 out of 30 questions & on the last question the call was disconnected from there end. now telstra have sent me a bill for $101.44 I have called there … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
I bought a business in Wangara named Half price Lattice
Hi my name is ***** ***** a business in Wangara named Half price Lattice Wangara.I started trading on 1 st of March.When i started business me and the previous owner together speack with optus team( e… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Optus is my server for internet. I took a $40. 00 plan
Optus is my server for internet. I took a $40. 00 plan recently that has been costing me a lot more. I am disputing my account and my bill remains unpaid. I have written a letter of complaint toOptus … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We are getting phone calls at all hrs saying they are from
we are getting phone calls at all hrs saying they are from telstra & our computer is at risk we tell them we are with optus but they keep calling … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
34,391 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I am having a dispute with Telstra which has been ongoing to
I am having a dispute with Telstra which has been ongoing to some degree for over 18mnths now. I have basically just found out this week that because I have been asking the wrong question, hence not g… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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