I have been with Optus since they arrived in Australia I…

Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.

In relation to your very important situation regarding the communication aspect with the company, what I suggest you do in this very important circumstance is issue a written correspondence to the company explaining in detail what the issue is and request in for a response within a short period of time such as 72 hours.

Generally once a written response is received, the company that is the dispute will act far quicker on the written communication than a telephone call, as the call ends up in the call centre.

Respectfully, ***** ***** around Australia are having difficulty with the same issue you are having.

And the quickest approach to deal with this type fo matter is sending written communication via the company's website where they have a complaint section, as well as a contact section.

That means you need to do 2 correspondences sent at one time.

In addition, I would also recommend that you send a written correspondence by express post to the company, referencing all the details of your account and addressing the issue of the problem that standing.

Where there is no resolve on this in a period for 14 days, then your next step is to commence proceedings in the local tribunal by filing an application online.

You do not need a lawyer to file an application with the tribunal, you can run the case yourself in this particular respect.

​Thank you for reaching out today.

You have a legal right to protect your interests in this important situation.

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