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I don't know if you can offer any advice. I booked a holiday
I booked a holiday to Scandinavia through Trafalgar Tours (Aust) Pty Ltd. The tour and airfares were subseqently cancelled due to Covid-19. Trafalgar tours have organised a credit for their Trafalgar tour in Scandinavia but there has been no response from Trafalgar regarding the return airfares. I was encouraged to book my flights (Thai Airways) Perth-Scandinavia-Perth through Trafalgar in case the tour was rescheduled and it would be easier for both tour/flights to be moved to another departure date. Thai Airways have advised that any discussion regarding a credit or rebooking the flights must be done through Trafalgar Tours. However, in two months I have had no response to emails and two phone calls. I am dealing with the Sydney office of Trafalgar tours. Thai Airways will not enter discussions with customers who booked flights through a travel agent. The flights were due to start 1 June 2020 and still no confirmation from Trafalgar Tours. What can I do? I live in Perth … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,711 satisfied customers
I am currently in Brisbane Australia, Etihad have cancelled
I am currently in Brisbane Australia, Etihad have cancelled my flight this coming Sunday, I have no way of getting home, my travel insurance company have been of no assistance, can you please advise m… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,711 satisfied customers
My husband and I flew with Jetstar at Christmas to Sydney.
My husband and I flew with Jetstar at Christmas to Sydney. At 11.30pm the night before we flew the airline rang us and told us the 6am flight was cancelled and they had rebooked us on a later flight t… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Hope you can help..My brother booked flights for my hubby
Hi hope you can help..My brother booked flights for my hubby and myself and our daughter and her son. My daughter and her son are unable to make the flights.We rang jetstar within 20min to cancel thei… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Not sure if it is a legal question, but I recently purchased
Not sure if it is a legal question, but I recently purchased airline tickets and insurance for a holiday for my wife and I . Went to the travel agent and was told when I wanted to cancel this travel 6… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I booked airline tickets to Bali for a holiday. I brought my
I booked airline tickets to Bali for a holiday. I brought my passport to the booking companies office for checking as requested. I noted (to myself) that it would require renewal when I returned notin… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,711 satisfied customers
Student Flights booked my flights, Sydney to Canada
Student Flights booked my flights, Sydney to Canada departure 27 August 2018, and returning New York to Sydney on 06 October 2018. The fair of $1933 Aus was fully paid on 05 March 2018. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I had a flight cancelled in the USA due to "previous delay
I had a flight cancelled in the USA due to "previous delay of this aircraft" due to "prior crew related delays". This meant not being able to connect with my flight from LAX to Melbourne. I had travel… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,711 satisfied customers
My flight with Jetstar to Bali was cancelled by the airline
my flight with Jetstar to Bali was cancelled by the airline due to the Volcano eruption. Jetstar insisted on proving my refund as a six months voucher and this has to be used with one booking with no … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,711 satisfied customers
Sorry nothing at the moment. I have a complaint about
I have a complaint about Jetstar Airlines. I booked a trip to Tasmania for the 1st of March 2018 for 5 days. But due to me having Shoulder Surgery January 30th i was only aloud to get a travel voucher for my self and not for a friend that was travelling as well. I sent Drs Reports and Letter explaining surgery. Then it went to rebooking flights to another date in November....no flights available... then chose October. They wanted me to pay over $425 ON TOP of flight costs of $270. Then I was so angryat this stage that I said to agent that i would take $138 voucher. Then l thought i would reschedule ORIGINAL flight in march so i would not be out of pocket. The agent cancelled and deleted the original flight so i could not reschedule and the second agent was not able to reverse booking. I hope this all make sense to you. I am on a disability Pension and paying enough for my surgery myself that this has upset me terriably. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
hi 12 months ago I paid 3100 for airfares to bali . I booked
hi 12 months ago I paid 3100 for airfares to bali . I booked this through flight center and a month before we were due to go my mum took crook and wasn't looking like seeing Christmas. So I asked flig… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
I had travel insurance for a trip to Ireland in 2013, during
I had travel insurance for a trip to Ireland in 2013, during my stay I had emergency surgery for a strangulated Hernia, I was in Hospital eight days, I was forbidden by my Surgeon to travel back to Au… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We booked a family holiday. All six of us read the itinerary
We booked a family holiday. All six of us read the itinerary wrong. The itinerary stated departing Sunday at 0.05. We all took this to mean leaving Sunday just after midnight. It was actually Saturday… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I am booked on a flight with 3 others from Brisbane to New
I am booked on a flight with 3 others from Brisbane to New York with Air Pacific Airlines via Nadi. We were suppose to depart Brisbane 11.30am 14th of October. We now have been informed that the new d… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
My daughter and her boyfriend booked a trip to Bali with STA
My daughter and her boyfriend booked a trip to Bali with STA Travel, flying with Strategic Airlines (Australia Air). On 21 December 2011, Cover-More Insurance issued a statement to the travel agencies… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers
while travelling in South America with grandson, our bags containing
while travelling in South America with grandson, our bags containing passports,cash,cameras,credit cards etc were stolen by a man pretending to be a security person. My claim has been denied by RACV t… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have purchased two return Melbourne- London business class
I have purchased two return Melbourne- London business class tickets with Qatar Airways on their internet site but the entered names were around the wrong way (first name as surname etc). My request t… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I feel that I am in the process of being done over by Qatar
I feel that I am in the process of being "done over" by Qatar airways. I have booked and paid (in full) for a flight to London but I made a mistake and booked it under "Matt Frederick Stanton" instead… read more
Advocate
Advocate
Master's Degree
350 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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