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It's around damages and consumer law. I've had the company
Hi it's around damages and consumer law. I've had the company ARB for a canopy on my hilux ute. The didn't abide by sops and used an angle grinder to cut the rails off my Ute prior to fitting but fail… read more
John Melis
John Melis
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Second Opinion) Computer failed after 16 mths. High end
Second Opinion) Computer failed after 16 mths. High end computer. "Repaired" by manufacturer. Gone for 3 months. Returned to me Xmas eve damaged. Retailer ducking for cover. Machine failed again compl… read more
Daniel
Daniel
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Getting a refund from retailer after faulty goods & failure
Getting a refund from retailer after faulty goods & failure to provide accessoriesl. promed instructions, tail light for a bike, spare tire tube return of key after a supposed repair. dissatisfaction … read more
John Melis
John Melis
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I have purchased a product in October and since then I have
I have purchased a product in October and since then I have been emailing the shop over and over that product is faulty, I've sent the product back and they said is all good and I have received it damaged again. I'm not happy with the product and I request for a refund as I lost a lot of time on this its a bicycle that I bought for over $1k and im not happy at all. … read more
Leon
Leon
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I have sent a lady 4 boxes of porcelain ship through a
Hi I have sent a lady 4 boxes of porcelain ship through a courier one box got damaged in transit I had insurance covering it to the tune of around $800 so I made a claim and they came back with an off… read more
John Melis
John Melis
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Bachelor's Degree
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We are a importer and retailer of automotive car parts in
We are a importer and retailer of automotive car parts in Australia. Customer has purchased a part (engine belt pulley) from us via our eBay store. Ebay listing states 6 month warranty. 10 months have… read more
John Melis
John Melis
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Bachelor's Degree
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I purchased a car in 2017 for $23,990 drive away with 3
Hi, i purchased a car in 2017 for $23,990 drive away with 3 years warranty. A few months later, the dealership lowered the sale price to $19,990 with 5 years warranty for the same product. I thought i… read more
Leon
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I'm on Victoria (Australia). We import and sell car parts.
I'm on Victoria (Australia). We import and sell car parts. We have a customer (mechanic) that purchased parts from us to resell / use to repair a vehicle. 2 months later the parts used have failed and… read more
Daniel
Daniel
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I had a removal done recently, the removalists dropped and
I had a removal done recently, the removalists dropped and damaged my item and now refuse to pay the repairs to fix/replace … read more
Leon
Leon
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I am a retailer My question is regarding warranty. On solar
Well we sold a client a solar/battery system which our 5 year warranty on the inverter 25 Linear performance on panels and 12 months on the install … read more
Leon
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HP are asking for full payment before arranging a Service on
HP are asking for full payment before arranging a Service on a Computer. Is this legal? … read more
Leon
Leon
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We purchased a second hand pleasure boat 2 yrs ago and the
We purchased a second hand pleasure boat 2 yrs ago and the crane recently fails due to incorrect installation by the original manufacturer - Riviera Aust . … read more
Leon
Leon
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Back in January 2016 I had a leaking balcony at our private
Back in January 2016 I had a leaking balcony at our private residence. I engaged a builder to strip the existing balcony and had him relay Hardies scyon exterior flooring and he installed it as per the suppliers specifications. I then engaged a tiler to give me a quote on waterproofing the decking and laying of tiles (which I supplied the tiles). He inspected my balcony and I was told that he could undertake the job which included supplying and installing a waterproof membrane to balcony area, expansion joints and supplying of all other materials to complete the job. He undertook the works in March 2016. In June 2017 we had heavy rain on the Saturday, the following day there was water dripping from the underside of the balcony in numerous places and also water leaking through the down lights. I went back to the tiling place where I purchased the tiles and who gave me the name of the tiler to use and they advised he no longer lived in the area and had moved interstate. I finally tracked him down in September 2017 and I sent him an email. I did not get a response until January 2018 when I contacted him again. I explained the situation and he directed me to the web page of the waterproofing membrane that he used. I then contacted this company by email. I received a call back approx a week later and I explained my situation. The rep of the company asked me to contact the tiler and ask him what process he undertook in regards ***** ***** laying and sealing of tiles to which the tiler has not responded yet. During this time, in Dec 2017 I contacted another company called Megaseal who came down and inspected the balcony. They advised that the membrane had failed and there were cracks in the grout where moisture had penetrated through and also inadequate sealing around the perimeter of the tiling. I obtained a quote which is $11,000 and they can repair it by removing the grout and injecting a latex solution into the joints and then regrouting with waterproof grouting. This comes with a 2 year workmanship guarantee and 25 year product guarantee. Because time is of the essence and the more rain we receive the more damage is occurring, I want to engage Megaseal to repair and rectify the problem. If I pay a deposit by this Friday 2/2 they can start the works Monday. My question is - if I engage Megaseal to go ahead have I got any financial recourse from the tiler and/or manufacturer; or if by engaging Megaseal waiving my rights for any compensation? Thanks Rob Masut … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
26,805 satisfied customers
RE - Our VW EOS Model - ABS failure issue ........VW Robina
RE - Our VW EOS Model - ABS failure issue ........VW Robina QLDI am writing this email to set out the background and some detail to this case and request that the fault be treated by VW HQ similarly t… read more
Leon
Leon
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Master's Degree
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I am in a dispute with Ikea. They will not honour their 25
Hello, I am in a dispute with Ikea. They will not honour their 25 year guarantee on the Faktum kitchen range. They say it is because it has ceased to be manufactured and been replaced with a Metod ran… read more
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Leon
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HelloWe sell brand name luggage online. We buy it and
Hello We sell brand name luggage online. We buy it and resell it. We have caused a bit of an uproar as a couple of retailers have complained to the manufacturers because we are selling our brand at lo… read more
Leon
Leon
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Need experience with consumer law in Australian and what is
Need experience with consumer law in Australian and what is "reasonable" under current legislation. Bought laptop from local Harvey Norman's. Original purchase died within 10weeks. Since this one was … read more
kmslaw
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We received an invoice today for works performed on our panel
We received an invoice today for works performed on our panel saw. there was a fault and the saw caught fire The machine arrived with us in June 2011 We purchased the saw for over $20000 dollars they … read more
Leon
Leon
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Master's Degree
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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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Daniel

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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