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I made a reservation in September last year for an upcoming
I made a reservation in September last year for an upcoming wedding in January 2022 with stayz.com. Due to a family member having terminal cancer and the wedding being cancelled, l wanted to cancel th… read more
John Melis
John Melis
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Bachelor's Degree
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We booked accommodation to travel to Kangaroo Island pre
Hi, we booked accommodation to travel to Kangaroo Island pre COVID in February last year, and then were forced to cancel. We were given a voucher with an expiry date of 31/3/2021, but up until now hav… read more
John Melis
John Melis
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Bachelor's Degree
26,860 satisfied customers
My daughter has signed up for an online course with Fit
My daughter has signed up for an online course with Fit College. The course is a cert 4 in fitness. She is 20 years old lives independently (to a degree) from us in another town. Unfortunately she suf… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,630 satisfied customers
I enrolled with foundation education on 29/01/2020 over the
I enrolled with foundation education on 29/01/2020 over the phone I was told amounts and terms and conditions and have realised financially after 1 months I will not he able to afford the course and t… read more
John Melis
John Melis
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Bachelor's Degree
26,860 satisfied customers
I need a legal advice for claim for $920 against an
Hi there i need a legal advice for claim for $920 against an instutute. As they need to refund this amount but they refused. Can you tell me is there any charges for consultation ? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
26,860 satisfied customers
I am with First for woman. Im not happy as they do not want
I am with First for woman. Im not happy as they do not want to pay for a claim. The reason is they said i didnt went to get my car inspected within 48 hours of enrolling with FIRST FOR WOMAN. I really… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
26,860 satisfied customers
I booked and paid for a stone massage course and the course
I booked and paid for a stone massage course and the course was cancelled as numbers were low. That was December 2018 … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
I have paid for travel insurance in February with existing
I have paid for travel insurance in February with existing medical condition, for travel in September I have since had another medical condition arise to I have to notify the insurance provider of thi… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
26,860 satisfied customers
I paid for a course and asked for it to be refunded before
i paid for a course and asked for it to be refunded before the course had started and the person told me a refund wasnt possible on the day off the course … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
I enrolled to a course called the Inner Circle Tribe and
I enrolled to a course called the Inner Circle Tribe and paid the deposit for it last year on November 30 to a business called Cre8 Awakening. They have a 30 day money-back guarantee policy that is offered, in the case of the members not being completely satisfied with what we had received (see video https://www.facebook.com/brett.jones.1884/videos/1107030726066803/ at timeframe 46:29). It states that if you are not 100% satisfied, you can have your money back guaranteed, commencing in January 2018, however the exact date is not recorded or mentioned. According to my assumptions from the information that I am presented with, this money-back guarantee should have officially commenced on the 22 of January, 2018 on the start date of our first official meeting and intensive 3-days together, the day all of the work commenced. I emailed the owner, Brett Jones, to notify him that I no longer wished to be a part of the tribe on February 10th and then again on February 15th (I can discuss the reasons as to why I made my choice in more detail if required). He replied with various messages stating that I was making excuses for leaving and then he requested to have a conversation over the phone, and not via email. We agreed on a time for a phone conversation but Brett did not call, his reasoning being that he was confused as to the time differences (he is travelling at the moment). I did not have time again that week to speak to him so all other conversations have taken place via email. I asked him again to be removed from the group and he then said I could be removed, but that I am liable for the full payment (monthly instalments of $654.83 until year end) due to the content that I had already received and he threatened legal action if not paid. This is when I started seeking legal advice to gain understanding of my rights going forward as I was not requesting any money to be paid back to me that I had already paid, but rather to not have to pay for the monies still requested month to month, for a course that I no longer am a part of. I cancelled my card so as to not have another payment be deducted from my account unnecessarily until I knew what my rights are in this matter. I had not replied to his email threatening legal action and due to the monthly deduction of $654.83 being declined, on March 1st, I received another email from Brett to notify me that I have 7 days before he takes legal action against me to recover ALL outstanding monies ($6440.34) and any related fees to legal action. It is important to note that I did not sign any terms and conditions and nor were any terms and conditions read out to me or given to me upon providing the business with my card details over the phone when paying for the deposit for this course. My question here is: was the money back guarantee still applicable to me, given the lack of terms and conditions and clarity of the information provided and what are my legal obligations to paying the remainder amount of monies outstanding. If you have any further questions or request any other information, please let me know. … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,630 satisfied customers
Debroah - I have signed up for a study programme with a
Hi Debroah - I have signed up for a study programme with a professional institution and have paid quarter of a the full payment as an advance and the agreement was to pay the balance in installment. I… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers
I have enrolled with get qualified australia and paid
I have enrolled with get qualified australia and paid deposit of $150 on 18th May and set up 12 weekly direct debits of $235, the first of which has just gone out. I asked my facilitator about cancell… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
i am trying to help my daughter who is a full-time uni
i am trying to help my daughter who is a full-time uni student and did some acting classes, unfortunately she took sick and had emergency surgery and was not able to attend a lot of classes. She is no… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
Hello, I recently started an online course in disability cert
Hello, I recently started an online course in disability cert 111 . I am currently working as a casual security guard at utas Newnham campus Launceston Tas. The course is with open colleges they have … read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
I enrolled early in February/14 at a workshop, workshop to
Hi, My name is***** enrolled early in February/14 at a workshop, workshop to take place in Queensland, in June/14. After signature of the enrolment agreement, in Melbourne, I realized that there were … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I enrolled in a course for Quality Auditing online in QLD.
I enrolled in a course for Quality Auditing online in QLD. I paid $2,200.00 up front for the whole course. Due to circumstances beyond my control I cannot continue. I have completed the first unit onl… read more
Leon
Leon
Solicitor
Master's Degree
33,199 satisfied customers
In February 2008 I paid $1,395 for a Universal Events workshop
In February 2008 I paid $1,395 for a 'Universal Events' workshop to be held in September 2008. The following week I tried to get my money back, without success, (the 'cooling off period' was 5 days an… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
could I ask a question regarding contracts please I have
could I ask a question regarding contracts please? I have signed a contract with a fitness course provider and am not happy with the way their representative dealth with us and pushed us into signing … read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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