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I have had no internet for 2 weeks, I have asked for a
I have had no internet for 2 weeks, I have asked for a technician to come and see why it is not working, they just sat, Optus they will call me! I am now at Optus store elaborated, no help there at al… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
We currently have an issue with Optus where our internet is
We currently have an issue with Optus where our internet is consistently dropping out. we have been with Optus for a long time but in this case they have been rather lax in dealing with this issue. … read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I have been waiting almost 2 weeks to get my internet
I have been waiting almost 2 weeks to get my internet connection fixed through southern phone they keep telling me a senior technician will phone and they don't. I waited from 8 to 12noon today for NB… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I have an issue with Optus. It has been 3 months of being
Hello, I have an issue with Optus. It has been 3 months of being pushed around by this company to get the NBN connected. After many calls and emails I received notification that a technician will be a… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Morning, I have a huge issue with Optus. Queensland. I have
I have spoken & chatted to try and fix the problem. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I'm currently with Optus and recently switched to nbn, since
I'm currently with Optus and recently switched to nbn, since the switch it has been a nightmare as my internet keeps dropping out I have chatted with them numerous times and they have sent out a technician but the problem is ongoing … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
N. we are farmers living in Northern Vic in an area
Hi we are farmers living in Northern Vic in an area notorious for poor internet / phone reception. Approximately 3 months ago my husband Richard was contacted by Telstra to try out an internet package which they said would be much cheaper than Optus. My husband informed them that it was unlikely that it would work here as we have tried before and cant receive a strong enough signal. On being told that it would work by the Telstra representative and on being reassured that if it doesnt work we would not have to pay for it and that we would be reimbursed, my husband agreed to try it (also on the proviso that they send a technician out to set it up which never happened). After waiting nearly 3 months for a technician and having to pay set up fees and internet fees in between, we spent 2 days on the phone to over seas representatives to get a technician out here. They refused until we went through the protocol of setting it up over the phone. It did not work and so after a whole day of phone calls being put onto several different representatives and departments, they finally agreed to send a technician. The technician came out last Friday and after apologizing for the mucking around he said it will not work here and that he would submit this to Telstra. As of today, Telstra has disconnected all our phone services for unpaid bills. These bills include the internet - an internet service we have not used and cannot access. Do we have a case? … read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
Lawyer
35,648 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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Sean

Sean

Experienced lawyer

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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