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I would like information regarding moving house and
I would like information regarding moving house and connecting with the NBN in the new house. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I am speaking on behalf of my disabled son. I have EPOA. was
I am speaking on behalf of my disabled son. I have EPOA. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I moved into a new home, in a new estate, late September. I
Hello, I moved into a new home, in a new estate, late September. I rang Telstra prior to moving in, to arrange the internet to be connected. NBN have been out 3 times, early October, on last visit, ma… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
We continue to pay our internet connection with Telstra and
We continue to pay our internet connection with Telstra and continuously have no internet. We have had Telstra and NBN come out and the problem is with NBN. The guy from NBN has said that all the wiring is old and corroded in our street but NBN are doing nothing about it. We desperately need internet as we run our business from home and need the connection. This has been going on for too long now and we are really frustrated. We are throwing money away and not getting what we paid for. What can we do cause we are getting nowhere? … read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
I have a current issue with telstra, they have put what they
I have a current issue with telstra, they have put what they call a 101 message service on our business line, it was put on October the 3rd, we didnt realise this until the 7th of october. we had 28 missed calls, some with messages, some just numbers. we have contacted them to take it off, they originally said it would take 9-48 hrs, this was over a week ago. this is the current problem, we have had so many in the past 6 months, no phone lines, internet issues, lack of providing service that we are paying for … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
We have been connected to nBn(/) since June 21 2018 and have
We have been connected to nBn(/) since June 21 2018 and have had nothing but trouble since. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I have built a new home from division of land and I want a
Hi my name is***** and I have built a new home from division of land and I want a internet service to be provided. I have applied with NBN co and they are not ready in our area until 2020. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I have an issue with a missing address. I am a builder and
Hi Pearl. I have an issue with a missing address. I am a builder and built 7 units at*****Port Fairy Vic. I am living in Unit 4 and have not been able to get NBN as it is not registered with them. Telstra was the provider of the Network as NBN was not rolled out at that stage. Units 1 and 7 have the NBN but the others are not registered. I have been living in this property since August last year and contacted Telstra to book a move and have had problems ever since. All the infrastructure is in and the AFR###-##-####was Issued on March 2 2018. my wife and I both work from home and this has been the most frustrating process I've ever had to be involved in. It has been nearly 1 year and this problem is still not resolved. I am continually being put back and forth between Telstra and NBN. It is Telstras responsibility as the NBN wasn't rolled out at the time of completion. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
My telsra bill by direct payment is very high I am not in
my telsra bill by direct payment is very high I am not in business any more I am retired on a age pension my gmail address is***@******.*** I have a land line which is connected to NBN.which I have di… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,071 satisfied customers
I have a contract with Telstra for internet access through
I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his name. Should I hav… read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers
Telstra deactivated 2 email addresses I have mid Feb. At the
hi, Telstra deactivated 2 email addresses I have mid Feb. At the same time our NBN was disconnected. We have had the NBN resolved but not the email addresses. I was told be a Telstra tech mid March th… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,258 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
32,215 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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