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I. lawson and am with TPG. I had my card cancelled by the
Hi my name is ***** ***** and am with TPG. I had my card cancelled by the bank due to someone hacking my card. I advised TPG be phone test amd email and phone I tried on several. Occasions to advise them of my new details but no one acknowledged my text or emails now they have disconnected my internet and want me to pay for the disconnection. What can t do … read more
John Melis
John Melis
Lawyer
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I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
35,618 satisfied customers
TPG is my provider. I tried to connect to Coles on line
TPG is my provider. I tried to connect to Coles on line shopping yesterday and they said "please enter a va;id email address". Phoned TPG and was directed to a chat session, waited 3 hours and was con… read more
John Melis
John Melis
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I have contacted tpg in relation to a connection for my
I have contacted tpg in relation to a connection for my apartment and have been notified of the process involved. I was contacted by phone to confirm, which I did. Then messages have been sent to me s… read more
John Melis
John Melis
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35,618 satisfied customers
I contacted TPG for nbn service paid a sum upfront, i waited
i contacted TPG for nbn service paid a sum upfront, i waited untill wednesday to recieve a modem, the service does not work, i communicated this to them, no technical advice was given, there is a 5 da… read more
John Melis
John Melis
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I have built a new home from division of land and I want a
Hi my name is***** and I have built a new home from division of land and I want a internet service to be provided. I have applied with NBN co and they are not ready in our area until 2020. … read more
John Melis
John Melis
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35,618 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Thank you. I recently organised an ADSL2+ and Home phone
Hi Pearl, Thank you. I recently organised an ADSL2+ and Home phone bundle through TPG … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have just changed suppliers to the nbn, TPG the original
I have just changed suppliers to the nbn, TPG the original company took our phone number that is in the phone book & now won't return it. I now have no home phone if I am sick at all what happens if I… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
Lawyer
35,618 satisfied customers
I rang TPG over a month ago for a relocation service to a
I rang TPG over a month ago for a relocation service to a new address and paid for the service as that was what they requested. TPG got in touch with me after a few days to inform me that the service could not be provided as the street was not compatible for either ADSL or NBN. I got in touch with TPG and was told to send an email to their cancellation section. After numerous calls and emails all I have been sent and told is that they are assessing the matter. As I said this has been ongoing and the last email I sent them I informed that I would pursue other channels to get the matter resolved. Hopefully you can assist as no one from TPG seems to be able too! … read more
John Melis
John Melis
Lawyer
35,618 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have had the NBN connected recently to my house which is
My name is***** have had the NBN connected recently to my house which is also my place of Buisness I am semi retired but this installation has totally wiped me out as the Technician disconnected all m… read more
John Melis
John Melis
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35,618 satisfied customers
I had Nbn put on last week and by doing this I have lost my
Hi I had Nbn put on last week and by doing this I have lost my home phoneline and sometime things on my computer do not work, and also my TV My daughter rang them last Sunday and after two and a half … read more
John Melis
John Melis
Lawyer
35,618 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Dear Sir/Madame, I would like to know if I am entitled as
Dear Sir/Madame, I would like to know if I am entitled as customer to compensation of my expenses (few hundred $ so far) because TPG can't fix my malfunctioning from 26 of Dec 2012 internet connection… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
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i was connected to netcom phone company 15years ago, when i
i was connected to netcom phone company 15years ago, when i wanted to diconnect and have a final bill they went broke ,after repeated calls for a final bill and disconnection , i kept getting the run … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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