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I have a telecommunications cable that has fallen down.
I have a telecommunications cable that has fallen down. Contacted Telstra, NBN and Optus. All deny owning the line. I have had many telephone conversations and emails to no avail. Last contact with Te… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I'm fed up with NBN continually delaying my business
Hi, I'm fed up with NBN continually delaying my business connection. I have a new connection pending and my section is completed ready for the boundary connection. … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
We continue to pay our internet connection with Telstra and
We continue to pay our internet connection with Telstra and continuously have no internet. We have had Telstra and NBN come out and the problem is with NBN. The guy from NBN has said that all the wiring is old and corroded in our street but NBN are doing nothing about it. We desperately need internet as we run our business from home and need the connection. This has been going on for too long now and we are really frustrated. We are throwing money away and not getting what we paid for. What can we do cause we are getting nowhere? … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have a complaint against Telstra for their action in
I have a complaint against Telstra for their action in disconnecting my business lines supposedly as part of their NBN strategy and they have sent me a deed of release to compensate (they offered a fl… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Telstra supplied us with modems to connect to NBN on about
Telstra supplied us with modems to connect to NBN on about 17/4/19. My son connected the modem(s) and they did not work. My son-in-law connected one computer via Foxtel which worked for 1 computer onl… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Our NBN has been down since the 14 January. I have been in
Our NBN has been down since the 14 January. I have been in touch with Telstra since there. Several NBN technician appointments which have not happened. I have lost wages as I have to be home for techn… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have had dealings with NBN and Telstra for the last 16
I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We have a contract with telstra via the nbn for computer and
We have a contract with telstra via the nbn for computer and mobile phone. We have moved from Nerang QLD to Lismore NSW where nbn is not available. telstra says we cannot leave the contract but must p… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers

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Sean

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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Patrick H.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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