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I have an Optus mobile phone service and e been experiencing
I have an Optus mobile phone service and e been experiencing crossed lines. Number 1 experience was when I was speaking to my cousin in Harlow Essex and a friend from Brighton S. A. cut into the conve… read more
John Melis
John Melis
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Bachelor's Degree
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My husband and I changed service providers on our mobile
Second opinion] My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get th… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
Incoming calls two one of our landlines (0395808504) do not
Incoming calls two one of our landlines(###) ###-#### do not ring at our end, but were going direct to Voice Mail. After many hours telephoning and chatting online with Optus the pVoice Mail was deact… read more
John Melis
John Melis
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I have a small business & have had term interruptions due to
I have a small business & have had long term interruptions due to a landline disconnect & misleading information from Optus regaurding nbn.could you offer suggestions. … read more
John Melis
John Melis
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I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
Leon
Leon
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Master's Degree
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I bought a business in Wangara named Half price Lattice
Hi my name is ***** ***** a business in Wangara named Half price Lattice Wangara.I started trading on 1 st of March.When i started business me and the previous owner together speack with optus team( e… read more
Leon
Leon
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Master's Degree
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My landline with Optus has not been working for nearly 2
My landline with Optus has not been working for nearly 2 months. 2 looks ago I was told that they would fix it in 3 to 5 days. I have an emergency alarm attached to that phone. It is impossible to get… read more
Leon
Leon
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I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
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Bachelor's Degree
35,065 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
I have a landline phone problem, just contacted optus and
good afternoon, my name is***** have a landline phone problem, just contacted optus and they want to charge me 150.00 just to come and check if there is a problem outside the house if not found. I was… read more
John Melis
John Melis
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Bachelor's Degree
35,065 satisfied customers
I have a $100/month plan with Optus which includes 12GB of
I have a $100/month plan with Optus which includes 12GB of data. Each 1GB of data I use over that costs me $10. … read more
John Melis
John Melis
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Bachelor's Degree
35,065 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
We have a standing dispute with our landline and internet
We have a long standing dispute with our landline and internet provider. I have a disability and my carer who lives here has been in severe pain and so has not made appropriate complaints to satisfact… read more
Leon
Leon
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33,424 satisfied customers
NSW. In terms of what? we have been separated since 1 march
hello my name is*****: What state are you in? It matters because laws vary by location. Customer: NSW … read more
Leon
Leon
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Master's Degree
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
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Bachelor's Degree
35,065 satisfied customers
Why my optus land line telephone has been disconnected,
why my optus land line telephone has been disconnected … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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