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Iam having issues with telstra eversince they switced me
Iam having issues with telstra eversince they switced me over to the nbn the TV will not connect to the internet.Ihave had telstra check the moem etc they say it is not a telstra issue this cost $135.… read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
The nbn was installed in part I guess on 2/6/2020 but we are
The nbn was installed in part I guess on 2/6/2020 but we are most unhappy with the location of the modem and some other box. We have contacted nbn ref. no 12905102 & 12881519 and they blind us with sc… read more
John Melis
John Melis
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Bachelor's Degree
22,058 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
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Bachelor's Degree
22,058 satisfied customers
I am speaking on behalf of my disabled son. I have EPOA. was
I am speaking on behalf of my disabled son. I have EPOA. … read more
John Melis
John Melis
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Bachelor's Degree
22,058 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have a current issue with telstra, they have put what they
I have a current issue with telstra, they have put what they call a 101 message service on our business line, it was put on October the 3rd, we didnt realise this until the 7th of october. we had 28 missed calls, some with messages, some just numbers. we have contacted them to take it off, they originally said it would take 9-48 hrs, this was over a week ago. this is the current problem, we have had so many in the past 6 months, no phone lines, internet issues, lack of providing service that we are paying for … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
22,058 satisfied customers
I have an issue with Optus. It has been 3 months of being
Hello, I have an issue with Optus. It has been 3 months of being pushed around by this company to get the NBN connected. After many calls and emails I received notification that a technician will be a… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Morning, I have a huge issue with Optus. Queensland. I have
I have spoken & chatted to try and fix the problem. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
22,058 satisfied customers
We have moved into a new home on a new housing estate. There
We have moved into a new home on a new housing estate. There is no NBN. Who is responsible to get the NBN connected … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
22,058 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
22,058 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
22,058 satisfied customers
I'm struggling with iinet and optus. Moved to a new house
I'm struggling with iinet and optus. Moved to a new house nearly 4 weeks ago, started the process with iinet to connect the NBN by a certain date they didn't and I waited 10 working days for connectio… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have had trouble with my landline for months. Two new
I have had trouble with my landline for months. Two new handset, and a new modem has not stopped the problem. The internet was fine, NBN said if there a problem it would show up. The phone cuts out, a… read more
Australian Lawyer
Australian Lawyer
Australian Barrister and Solicitor
Bachelor of Laws
2 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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