Victoria, I just purchased a rifle and put in a permit to…

Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.

Consumers have a set of consumer guarantees when purchasing most products or services that can’t be excluded, modified or limited by contract.

https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations

If one of the consumer guarantees under the Australian consumer law has not been met, generally the seller must repair, replace or refund. The type of remedy depends on whether the failure is major or minor.

Certain signs are unlawful, such as:

• ‘No refunds’

• ‘No refunds on sale items’

• ‘Exchange or credit note only for the return of sale items’.

Consumer guarantees still apply regardless of whether an item is on sale.

If the customer has simply changed their mind, the seller does not have to refund. However, if the seller has an in-store policy to offer a refund, exchange or credit note if a customer changes their mind, then this policy should be clearly displayed at the point of sale or included on your business’ website (if it has one). If the store has such policies, they must follow them

There are different ways a customer can provide proof of purchase, not just a cash register or hand-written receipt. These may include:

• a credit or debit card statement

• a receipt or reference number given for phone or internet payments

• a copy or photograph of the receipt.

Thank you for reaching out today.

You have a legal right to protect your interests in this important situation.

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