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My friend and I booked a trip to Canada and Alaska through
my friend and I booked a trip to Canada and Alaska through Evergreen, departing 6 May 2020. However due to COVID they cancelled the trip . The holiday was fully paid up front by us including all accomodation, flights , tours etc a total of $22500 each. Cathay has fully refunded our air fares directly to us. However evergreen are refusing to reimburse our money, even though Princess cruises have already refunded Evergreen for the cruise section of the trip. As we are both 65 and not sure if we will be able to travel again once restrictions are lifted , we are keen to get our money back rather than be given a credit . Where do we stand on this . thank you … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
20,649 satisfied customers
We booked a non-refundable hotel accommodation at Oaks Hotel
We booked a non-refundable hotel accommodation at Oaks Hotel in Melb for April 2020 (prior to covid-19). We were able to change the date with a $15 fee to Oct 2020. Now with the current situation in V… read more
John Melis
John Melis
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Bachelor's Degree
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Thanks for a chance for appealing for help. I am in
I am in Victoria. Just I want to give you a brief story of my problem. I'm in 80s and my wife and I booked an overseas tour to South America with Inspiring Vacations on 7th March 2020 departing in November 2020 by paying $9400. Due to cornoavirus crisis, we wanted to cancel the tour and asked for refund. The server came back saying only $7320 can be refunded, which means $2080, 22% of the our payment. We cannot accept this. As In April, the corona19 began to spread, we cannot believe any booking expense could be as much as $2080. I am seeking your help for remedy. As I'm 86 of age and have severe hearing difficulty, so talks over phone are impossible for me. Besides I am of non-English speaking background. E-mail or messages on mobile can be only means of communications. email :***@******.*** Mobile is 0425 760 329. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
20,649 satisfied customers
I had booked in December 2019 a tour with Albatross Tours
I had booked in December 2019 a tour with Albatross Tours per Flight Centre to Germany to visit Bavarian Castles and Oberammergau Passion Play. Albatross have cancelled that tour. They offered credit … read more
John Melis
John Melis
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I canceled car insurance with AAMI and they continued to
I canceled car insurance with AAMI and they continued to take payments. see e-mail … read more
John Melis
John Melis
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Bachelor's Degree
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Ely. I am in WA. I am in dispute over a refund for a
I am in dispute over a refund for a cancelled holiday. We have had extensive correspondence and have enlisted help from Consumer Protection WA and made an unsuccessful insurance claim. We paid $4868 and have been offered a refund of $908. My main difficulty is that despite repeated requests the company Inspiring Vacations will not provide a detailed breakdown of how this figure is arrived at and are asking to be released from any further obligation if we accept. I am contemplating a Small Claim action here in WA but am in doubt about how I would serve the claim on Inspiring Vacations in Melbourne and obtain an affadavit of service also if a judgement was obtained in WA how would it be enforced in Victoria? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
20,649 satisfied customers
We booked and paid for an European river cruise for July
We booked and paid for an European river cruise for July this year and due to the Coronavirus the cruise was cancelled. We pald A P T river cruises $13000 for this holiday and we asked for a refund. W… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
My wife and I were going on a trip (leave Cairns 19th May
My wife and I were going on a trip (leave Cairns 19th May 2020) to the top of Cape York from Cairns by sea and return by camping bus total of 10 days. We paid a deposit of $1855 on the 2nd of Septembe… read more
John Melis
John Melis
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Bachelor's Degree
20,649 satisfied customers
Do I have to pay for this service it's a COVID19 question.
Do I have to pay for this service it's a COVID19 question … read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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My friend and I purchased a trip to Japan in July last
Hi ,My friend and I purchased a trip to Japan in July last year.We booked through webjet,the other component with Tomato Travel … read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
Booked a short trip to Uluru with Flight Centre in January
Booked a short trip to Uluru with Flight Centre in January 2020. Paid a deposit of approximately $4900.CoVID-19 pandemic starts and social distancing rules enforced. Guess what happens to my trip:(1) … read more
John Melis
John Melis
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Bachelor's Degree
20,649 satisfied customers
My husband and I have booked and paid in full a trip to
My husband and I have booked and paid in full a trip to Canada and Alaska last year with Travel Marvel,through Flight Centre.We have been told our travel insurance Cover-More does not cover Pandemics … read more
John Melis
John Melis
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Bachelor's Degree
20,649 satisfied customers
Our tour to Japan was "deferred" rather than "cancelled" due
Our tour to Japan was "deferred" rather than "cancelled" due to CO-VID19 and although we should have left Perth on 24th March 2020 we have not been contacted by WENDY WU Tours even after our Travel Ag… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
20,649 satisfied customers
Fully paid travel trip bound fo Canada & Alaska, departing
Fully paid travel trip bound fo Canada & Alaska, departing 20 May. Full payment made through Flight Centrefor travel package incling other travel firms plus Qantas. We have received an offer to … read more
John Melis
John Melis
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Bachelor's Degree
20,649 satisfied customers
My husband and I have a cruise booked on the Murray River
Hi there, my husband and I have a cruise booked on the Murray River for 29th 30th October, total cost $1,530.54 and in the current uncertain circumstances have requested a refund which has been refuse… read more
John Melis
John Melis
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Bachelor's Degree
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Student Flights booked my flights, Sydney to Canada
Student Flights booked my flights, Sydney to Canada departure 27 August 2018, and returning New York to Sydney on 06 October 2018. The fair of $1933 Aus was fully paid on 05 March 2018. … read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
We booked a tour of Taiwan with Wendy Wu Tours back in
We booked a tour of Taiwan with Wendy Wu Tours back in February (the tour begins tomorrow, 06 Jan). We then booked our flights online through eDreams (who I thought at the time was EVA Air). Around Ju… read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
An Airline delays Melb Syd flight to such a degree that 12
An Airline delays Melb Syd flight to such a degree that 12 passengers miss their connecting International flight Syd - NZ (on the same airline) the 12 not arriving at their original intended NZ destin… read more
Patrick H.
Patrick H.
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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