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Booked a short trip to Uluru with Flight Centre in January
Booked a short trip to Uluru with Flight Centre in January 2020. Paid a deposit of approximately $4900.CoVID-19 pandemic starts and social distancing rules enforced. Guess what happens to my trip:(1) … read more
John Melis
John Melis
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Our tour to Japan was "deferred" rather than "cancelled" due
Our tour to Japan was "deferred" rather than "cancelled" due to CO-VID19 and although we should have left Perth on 24th March 2020 we have not been contacted by WENDY WU Tours even after our Travel Ag… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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NZ trip impossible to take and flight centre says can't get
NZ trip impossible to take and flight centre says can't get back accomodation costs, hotels. Can we recover cost? Flight costs also gone. Will recover only $4000 from outlay of nearly $10000. Were to … read more
John Melis
John Melis
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Bachelor's Degree
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Is there an ombudsman for travel agents? Tickets were booked
Tickets were booked from Qld to an online Flight Centre based in WA … read more
Leon
Leon
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Master's Degree
32,049 satisfied customers
Victoria. No. Its re. a tour we are to do in June to Canada
Its re. a tour we are to do in June to Canada and Alaska through Webjet. It was booked last December, fully paid for in the first week of Feb but will most probably be cancelled or postponed due to the corona virus. A Webjet e-mail told us that trips organised through them , up to 30th April will not proceed and that they will be in contact with us and others in due course. Bot***** *****ne ? is, if this service is not provided to us are we entitled to our money back...It is approx. $16,000 My husband and I are in our 70s so of course we are not wanting to travel anywhere until all is deemed to be "safe" to do so. We took out travel insurance in February, once trip was paid for but as we missed the cut-off date of Jan 31st for claims re. the virus we cannot receive any payment from them for cancellation of trip. Sincerely, ***** ***** … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,172 satisfied customers
I had a tour booked through Intrepid Travel and it says
Hi I had a tour booked through Intrepid Travel and it says clearly in their booking conditions that if they cancel the tour you either get a full refund or a credit on your next trip. The CEO of the c… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,172 satisfied customers
We are booked on a Wendy Wu tour to depart on Tuesday 24th
We are booked on a Wendy Wu tour to depart on Tuesday 24th March. With the current virus we do not want to risk our health, but in spite of half the attractions (at least) we are meant to be visiting … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,172 satisfied customers
I recently purchased 3 x return business class airfares with
I recently purchased 3 x return business class airfares with Flight Centre after paying for their Captains Essentials which included a "price drop protection". A week later I received notification fro… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,880 satisfied customers
Had to cancel an overseas trip on insurance in April. All
Had to cancel an overseas trip on insurance in April. All asked for documentation supplied including medical certificates due to x4 surgeries for my son and surgery for me. Only asking for flight reim… read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
Student Flights booked my flights, Sydney to Canada
Student Flights booked my flights, Sydney to Canada departure 27 August 2018, and returning New York to Sydney on 06 October 2018. The fair of $1933 Aus was fully paid on 05 March 2018. … read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
hi 12 months ago I paid 3100 for airfares to bali . I booked
hi 12 months ago I paid 3100 for airfares to bali . I booked this through flight center and a month before we were due to go my mum took crook and wasn't looking like seeing Christmas. So I asked flig… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
I purchased hotel accommodation in Cancun through flight centre
I purchased hotel accommodation in Cancun through flight centre and there associated company infinity holiday. Then i had to book accommodation at the same hotel with another travel agent (agoda) due … read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers
Hi, Where to begin, last October 2012 I booked my wedding
Hi, Where to begin, last October 2012 I booked my wedding through a travel agent called Fiji Island Tours (was told that they have no fees and are a free service) for my wedding at the Intercontinenta… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers
i have booked some flights with Jetstar over the internet for
i have booked some flights with Jetstar over the internet for November 24 - Adel - Melb, Melb - Hobart and return. Our travel companions' parents have been involved in a car accident and need care so … read more
Sean
Sean
Experienced lawyer
Bachelor of Law with First Class Honours
855 satisfied customers
Having Trouble with Flight Centre. Not booking what we asked,consultant
Having Trouble with Flight Centre. Not booking what we asked,consultant leaving branch & they didnt contact us to finalise tour (we went to them after 3 mths wait) Accussing us of not paying correct a… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I recently booked a holiday to Egypt which is in October, I
I recently booked a holiday to Egypt which is in October, I rang the travel agent requesting we cancel our holiday because of the unrest in the Country, they informed me that they have heard from the … read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
We have paid over $6400 for a package trip to the South Island
We have paid over $6400 for a package trip to the South Island of New Zealand ex Melbourne.The tour part of the trip starts and finishes in Christchurch as from 17th April. In view of the earthquake,c… read more
Leon
Leon
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Master's Degree
32,049 satisfied customers
My daughter and her boyfriend paid for a cruise package which
My daughter and her boyfriend paid for a cruise package which included flights to and from Barcelona via singapore and paris then cruising with Carnival magic - this was booked and nearly completely p… read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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