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Victoria. I have purchased an airline ticket with Qantas, it
I have purchased an airline ticket with Qantas, it has been cancelled. I was receiving email from the company telling me to make a decision before the end of this month. Either a voucher for travel till 12 after booking ( which was August 2020) or a refund, with penalty. I didn't feel safe to travel to New York this year so chose refund. Since the airline had offered full refunds and today it has announced it will be extending the travel voucher to 2021. ..... I have not received an email confirming acknowledgment. My booking is still in the system, but crashes when I try and enter. Where do I stand ??? Can as they change their mind constantly.... ask for voucher instead so I do not lose money... I have tried to call .... I have been on the line for over 2 hours a couple of times.... I am very upset and feel cheated. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I booked accommodation to attend a study day for work. That
I booked accommodation to attend a study day for work. That event has been cancelled due to corona virus. Can I seek a full refund for the accommodation I have booked? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
My husband and I have a cruise booked on the Murray River
Hi there, my husband and I have a cruise booked on the Murray River for 29th 30th October, total cost $1,530.54 and in the current uncertain circumstances have requested a refund which has been refuse… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
We have overseas flights paid for as well as hotels and a
We have overseas flights paid for as well as hotels and a cruise . This was done well before this corona virus situation arose . Now the government has said to cancel all non necessary overseas travel… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
Victoria. No. Its re. a tour we are to do in June to Canada
Its re. a tour we are to do in June to Canada and Alaska through Webjet. It was booked last December, fully paid for in the first week of Feb but will most probably be cancelled or postponed due to the corona virus. A Webjet e-mail told us that trips organised through them , up to 30th April will not proceed and that they will be in contact with us and others in due course. Bot***** *****ne ? is, if this service is not provided to us are we entitled to our money back...It is approx. $16,000 My husband and I are in our 70s so of course we are not wanting to travel anywhere until all is deemed to be "safe" to do so. We took out travel insurance in February, once trip was paid for but as we missed the cut-off date of Jan 31st for claims re. the virus we cannot receive any payment from them for cancellation of trip. Sincerely, ***** ***** … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
Just wondering if ACA can help with some info with regard to
Just wondering if ACA can help with some info with regard to obtaining credits or refunds from airlines in regards ***** ***** corona virus. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I Have booked a cruise on the Princess Sun Princess leaving
I Have booked a cruise on the Princess Sun Princess leaving Brisbane 17thApril, returning Brisbane 3rd July , 77 days, and have paid $51,573.00 fare. Due to the Corona Virus Princess have changed the … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I have an enquiry about our travel agent....Tripadeal. We
hello, I have an enquiry about our travel agent....Tripadeal. We are booked on a tour to China that has had to be cancelled by them due to the virus. Unforseen circumstances I know. The options they h… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I had bought an airline ticket that was non refundable from
I had bought an airline ticket that was non refundable from Milan to Adelaide with QATAR Airways, for my 24 year daughter who's is a final year medical student doing a placement there in Milan Italy S… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I did a booking hotel iğn singapore through booking com,
ı did a booking hotel iğn singapore through booking com, because of corona virus ı wanted cancel my visit they cancelled the reservation without refund ı need the help to recover my 1647 aud … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I have a brother in law holidaying in China he was meant to
Hi there I have a brother in law holidaying in China he was meant to fly home yesterday with already booked flights with Air Asia but they were cancelled due to the Corona virus. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
I booked and paid for 2 nights accommodation at Silverwaters
i booked and paid for 2 nights accommodation at Silverwaters hotel in Phillip Island. we were due to go with our family there on the Tuesday and Wednesday nights. Unfortunately my husband had to have … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
13,206 satisfied customers
My husband and I flew with Jetstar at Christmas to Sydney.
My husband and I flew with Jetstar at Christmas to Sydney. At 11.30pm the night before we flew the airline rang us and told us the 6am flight was cancelled and they had rebooked us on a later flight t… read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
Hope you can help..My brother booked flights for my hubby
Hi hope you can help..My brother booked flights for my hubby and myself and our daughter and her son. My daughter and her son are unable to make the flights.We rang jetstar within 20min to cancel thei… read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
I purchased a travel deal and paid $495 for it. Now I find
I purchased a travel deal and paid $495 for it. Now I find that the deal I was promised is no longer available and they will not provide me with any hotel bookings unless I pay another $2000 … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,880 satisfied customers
I had to cancel four flights with qantas and was advised I
I had to cancel four flights with qantas and was advised I get get a refund (less fees) or a voucher. The cancellation was due to ill health. … read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
I need help to refund my credit from Luxury Escapes Travel
I need help to refund my credit from Luxury Escapes Travel because of I can not use this credit due to health reason. … read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers
Hi, We booked with Captains Choice a cruise around the
Hi, We booked with Captains Choice a cruise around the British Isles last August, deposit paid September and Citibank Seniors Insurance with Ace Insurance paid. In September we paid business class far… read more
Leon
Leon
Solicitor
Master's Degree
32,049 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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