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My friend and I booked a trip to Canada and Alaska through
my friend and I booked a trip to Canada and Alaska through Evergreen, departing 6 May 2020. However due to COVID they cancelled the trip . The holiday was fully paid up front by us including all accomodation, flights , tours etc a total of $22500 each. Cathay has fully refunded our air fares directly to us. However evergreen are refusing to reimburse our money, even though Princess cruises have already refunded Evergreen for the cruise section of the trip. As we are both 65 and not sure if we will be able to travel again once restrictions are lifted , we are keen to get our money back rather than be given a credit . Where do we stand on this . thank you … read more
John Melis
John Melis
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We booked and paid for an European river cruise for July
We booked and paid for an European river cruise for July this year and due to the Coronavirus the cruise was cancelled. We pald A P T river cruises $13000 for this holiday and we asked for a refund. W… read more
Daniel
Daniel
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Should i have to wait 16 weeks for refund of my airfarefrom
should i have to wait 16 weeks for refund of my airfarefrom Emerets airline as theairline stopped all flight dueto the virus? … read more
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I was booked on a holiday to Norfolk Island,through a Travel
I was booked on a holiday to Norfolk Island,through a Travel Agent, leaving 29 March. Due to Corona Virus it was cancelled. When I asked for a refund ( as I did not cancel myself) I was told it was no… read more
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The company responsible for providing a backroads tour of
The company responsible for providing a backroads tour of Ireland in June have advised that they have changed their cancellation policy effective today. They had previously agreed to a refund, but hav… read more
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Our name is Marcia and Arthur. We had booked a family and
Hi Our name is ***** ***** Terry Arthur. We had booked a family and friends 4 day state of origin cruise in June 2020, paid $1000.00 deposit, November 2019. Of course the cruise was cancelled due to C… read more
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I guess I am one of many asking the same questions. I
Hi I guess I am one of many asking the same questions. I received an email overnight from Tripadeal saying they had cancelled the trip due to leave on April 15 due to the current situation. They will … read more
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Fully paid travel trip bound fo Canada & Alaska, departing
Fully paid travel trip bound fo Canada & Alaska, departing 20 May. Full payment made through Flight Centrefor travel package incling other travel firms plus Qantas. We have received an offer to … read more
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HiI booked a trip from Gold Coast to Perth on the 31st of
HiI booked a trip from Gold Coast to Perth on the 31st of March due to my age 70 and health issues as well as the boarder being closed I would like to cancel the trip … read more
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My husband and I have a cruise booked on the Murray River
Hi there, my husband and I have a cruise booked on the Murray River for 29th 30th October, total cost $1,530.54 and in the current uncertain circumstances have requested a refund which has been refuse… read more
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Am I entitled to a full refund if a tour operator cancels my
Hi there. Am I entitled to a full refund if a tour operator cancels my tour to Japan this coming May? They are saying I may not get all of it back as they have paid non-refundable payments for group b… read more
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I Have booked a cruise on the Princess Sun Princess leaving
I Have booked a cruise on the Princess Sun Princess leaving Brisbane 17thApril, returning Brisbane 3rd July , 77 days, and have paid $51,573.00 fare. Due to the Corona Virus Princess have changed the … read more
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We are booked on a cruise around Asia and the Pacific
Second opinion] We are booked on a cruise around Asia and the Pacific departing on April 17. … read more
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We are booked on a cruise around Asia and the Pacific
We are booked on a cruise around Asia and the Pacific departing on April 17. … read more
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I booked a cruise two years ago because it was cruising via
Good evening. I booked a cruise two years ago because it was cruising via Brisbane . On the 30th January just less than two months to departure on the 29th March the company changed their itinerary . … read more
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Hi, We booked with Captains Choice a cruise around the
Hi, We booked with Captains Choice a cruise around the British Isles last August, deposit paid September and Citibank Seniors Insurance with Ace Insurance paid. In September we paid business class far… read more
Leon
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On Thursday the 19th of August I booked a flight online with
On Thursday the 19th of August I booked a flight online with Tiger airlines for a friend and I to travel to Brisbane and we were to depart on 1 January 2011. Total return fares for both of us incl bag… read more
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My partner booked a disabled cabin on a cruise ship for 2008
My partner booked a disabled cabin on a cruise ship for 2008 and another cruise in 2009 with the same company. As she is disabled and there are few disabled cabins we had to pay several thousand dolla… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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