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Dear sir /madam, dear sir/madam, Dear sir/madam on the 20 of
Dear sir/madam on the 20 of December 2021 we got this phone call on our land line claiming to be from Telstra offering to speed up our internet connection NBN without hesitation we agreed as our internet connection was slow asking me to turn on my pc (laptop)which I did and asking how it has been when it had been so slow and than continued with small talk(like the weather and so on)this went on for approximately 7 to 10minutes by this time l had enough and I told them they had enough time to fix the problem and hung up I might ad at no time did I talk about banking or our bank (or banking details or account details as we don't do Internet banking)at this stage we where unaware of what had transpired in that short period (7 to 10 minutes)an amount of $4975 was withdrawn from our NAB retirement account we where unaware of this until we received our paper statement in early 2022 i went straight to the bank and asked for an explanation and all it said the amount was for rent we have never paid rent they asked about the account no it had gone into (of course we had no idea)i have gone to the bank 3 times with broblem the last replay was GO TO THE POLICE which they said was a banking problem We are turning to you to help us recover our money as we are pensioners and rely on this money Regards ***** ***** EddyOehlmann… read more
John Melis
John Melis
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Bachelor's Degree
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We have accidentally transferred $40,000 in about 12
We have accidentally transferred $40,000 in about 12 payments from our NAB account to our BankWest accounts. We've gone through the correct procedure to try and recover that money but the NAB tells us… read more
John Melis
John Melis
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I need to open 2 accounts to link with my new stock broker.
I need to open 2 accounts to link with my new stock broker . They will be in the name of Bobsy pty ltd and Bob*****d account Mi*****er super . I have had an ANZ account for Bobsy in the past . What do… read more
John Melis
John Melis
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Bachelor's Degree
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Leon, This will take a while to explain, so apologies for
This will take a while to explain, so apologies for the length of this. My wife and I were in a self-managed super fund with most investments in MLC but for various reasons we decided to cash out of MLC, and move it all to Australian Super. Thus we closed the P&T Scuderi Super Fund bank account as of 30/06/2019. I received a letter from MLC dated 22 April 2020 saying that, due to a mix-up with investments, they would be sending us an ex-gratia payment of $505.71. I know that my bank, formerly the Queensland Country Credit Union (QCCU) and now Queensland Country Bank (QCB), will not bank cheques to a closed Super account into a personal account so i immediately phoned MLC and explained the situation. He asked what i wanted done, I said simply cross out Superannuation Fund. and everything else was the same. He said he would see what he could do, but naturally a week or so later we received a NAB bank cheque made to the Super Fund. I went to QCCU but they had not changed their policy so i went to my accountant for advice. She offered to send back the cheque with a covering letter. I agreed thinking that a letter from her (part of the FINDEX group) would carry more weight. No joy from MLC or NAB. i phoned multiple times and was told each that they would see what they could do. I stress at this time that i remained polite hoping that not being nasty would help. … read more
John Melis
John Melis
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Bachelor's Degree
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I had a mobile phone 12 months contract with telstra from
Hi, my name is***** had a mobile phone 12 months contract with telstra from 14- 2- 2018 to 14- for monthly cost of $90, I kept the contract & during that time & up to this present time Telstra with my… read more
John Melis
John Melis
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Bachelor's Degree
36,274 satisfied customers
About 9 weeks ago, I received a call from Telstra to say my
Hi, My name is***** About 9 weeks ago, I received a call from Telstra to say my T-Box and computer system had been compromised. I asked to cal back to verify that this was a bona fide call. I was then… read more
Leon
Leon
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Is there a new direction by Australian government to banking
is there a new direction by Australian government to banking that retirees who have Centrelink income and drawn down from superannuation are not allowed to have a credit card or extend their existing … read more
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Leon
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We have a small business that went bust on the 1st March.
We have a small business that went bust on the 1st March. Since then we have a number of people chasing us for money we don't have … read more
John Melis
John Melis
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Daniel, following our conversation about the scammer who
Hi Daniel, following our conversation about the scammer who took my money and ANZ not willing to take any evidence from me, which proved the guy was a scammer, I've complained to FOS. It went to case … read more
John Melis
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The ANZ is refusing to implement my formal written
The ANZ is refusing to implement my formal written authorisation in June 2017 to send all of my regular quarterly bank statements re my access savings account; my credit card account and my on line sa… read more
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Thanks for your contactI have been a customer of ANZ Bank
Thanks for your contactI have been a customer of ANZ Bank for over 35 years. Without notice or warning they have delinked all my Internet banking accounts and closed my credit card I would have hope i… read more
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Leon
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Please someone help me! I have an ANZ debit Visa card witch
Please someone help me ! I have an ANZ debit Visa card witch basically means you use your own money I use this card for online purchases an gambling last month there was a period where I made a lot of… read more
Daniel
Daniel
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My brother has been dead over 9 months. Probate has not
My brother has been dead over 9 months. Probate has not occurred yet. I am one of 3 Executors of his Estate. We have been told by our Solicitor that he has a safety deposit box with the ANZ Bank. As w… read more
James D. Ford
James D. Ford
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On the 1st April, 1994 we purchased an insurance for total
On the 1st April, 1994 we purchased an insurance for total and permanent damage, as well as life insurance and mortgage insurance, on the advice of the ANZ bank, because we were taking out a mortgage … read more
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We recently lost our 24 y.o daughter to a car accident. We
We recently lost our 24 y.o daughter to a car accident. We made a claim to her superannuation fund who then asked her boyfriend to also make a claim. She had known him since school days and had a long… read more
Leon
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All this is in relation to applying for Telstra Super RetireAccess,
All this is in relation to applying for Telstra Super RetireAccess, using their online form at www.telstrasuper.com.au. Think I have completed the form well enough. Then went to local Chemist to get m… read more
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We have $8500 in Colonial First State and need to withdraw
We have $8500 in Colonial First State and need to withdraw it but have been told that it has been frozen and the only way we can get it is to apply for hardship and have to fill in all these forms and… read more
Daniel
Daniel
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I own a house (NSW) with a mortgage of around $150K (ANZ).
I own a house (NSW) with a mortgage of around $150K (ANZ). I am on leave from work due to work injury & they are in the process of deeming me permanently medically unfit for work. I did not take up in… read more
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

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