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I rang Telstra and talked to a complaints person over my
I rang Telstra and talked to a complaints person over my phone. They asked me to hang on which I did but, quite a while later they hung up. I couldn't hear much over the phone when I did talk to some … read more
John Melis
John Melis
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Bachelor's Degree
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On the 13 July we relocated & opened our business in a new
On the 13 July we relocated & opened our business in a new premises in Albany, WA. Telstra was tasked with moving our existing landline phone numbers to our new premises. We have been without incoming phone calls for 5 days as of Friday 6 August. I had it all pre-arranged to have phone calls redirected to a mobile phone whilst the changeover was done, but the redirection has failed. We can make outgoing calls & have 2 temporary landline numbers for our customers to ring in on, the only problem being they do not know what these numbers are because we cannot advise ALL our customers & clients what these numbers are. … read more
John Melis
John Melis
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Bachelor's Degree
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Telstra have suspended by account ph numberbecause I will
Telstra have suspended by account ph number(###) ###-####because I will not allow them to direct debit my bank account. I pay $75 per fortnight into telstra and my telstra acc I account is in credit. … read more
John Melis
John Melis
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Bachelor's Degree
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We were charged over $7,000.00 for international roaming
We were charged over $7,000.00 for international roaming charges on our Ipad, which only got used when we had free WiFi in Canada & Alaska in September 2019 & since 25th Oct 2019 I have had to resolve… read more
John Melis
John Melis
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Bachelor's Degree
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I want to ask Telstra to block a group called Solo Network
Customer: I want to ask Telstra to block a group called Solo Network from taking over my account but can't find a real person to talk to on the phone. I now believe that it is a scam because I can't c… read more
Leon
Leon
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Master's Degree
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I have been dealing with a telstra fraud issue for the past
I have been dealing with a telstra fraud issue for the past month and i don't seem to be able to resolve the issue and it is stressing me greatly, Someone opened a second account joined to my account … read more
Leon
Leon
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On a daily basis, now our landline 02 9399 5909 is receiving
Good Morning on a daily basis, now our landline 02 9399 5909 is receiving 'phone calls purporting to be from Telstra. They have now escalated to 3or 4 calls a day. You may be familiar with them. They are rcorded messages and among other things threaten to cut off our internet connection if we do not contact them. We usually just hang up? What can we do to stop these calls as they are becoming annoying? Sincerely, ***** ***** … read more
John Melis
John Melis
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Bachelor's Degree
35,592 satisfied customers
My telsra bill by direct payment is very high I am not in
my telsra bill by direct payment is very high I am not in business any more I am retired on a age pension my gmail address is***@******.*** I have a land line which is connected to NBN.which I have di… read more
Leon
Leon
Solicitor
Master's Degree
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We are a business ‘Georgie&chels at Oatley Nsw 2223. Before
We are a business ‘Georgie&chels at Oatley Nsw 2223. Before becoming Georgie&chels in August 2016 we were Gloria Jeans @ same location. Our landline phone no has always been 02 9580 4886 to which we h… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I am currently looking at buying a home and am 67 years of
I am currently looking at buying a home and am 67 years of age. Upon joining up with Veda just recently my credit sscore was 805%. Telstra through a Debt Collection Agency appointed ACM Group whom have listed me on my CRA For an account I have never had with Telstra. Can you please assist me with this matter. My name is***** DOB 20/06/1951. Do you need a copy of my Veda Report? My very kind regards Irene. Mobile(###) ###-####email***@******.*** Thank you. … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
I changed from dodo to Telstra 4 months ago and dodo has
Hi I changed from dodo to Telstra 4 months ago and dodo has just cut my business phone off cause I didn't pay my bill but I have been with Telstra paying them .. now Telstra don't have my phone number… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I'm in Australia & I'm looking for advice in regards to
I'm in Australia & I'm looking for advice in regards ***** ***** who I've been battling with for over 12 months. I've been to the TIO but it's such a mess & my child & I are both disabled, have no fri… read more
John Melis
John Melis
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Bachelor's Degree
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We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
I have 2 business mobile phones which do not operate because
i have 2 business mobile phones which do not operate because of a telstra outage which I finally discovered occured on 2nd December. I have spent hours on my landline talking to numerous telstra peopl… read more
John Melis
John Melis
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Bachelor's Degree
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I have an ongoing dispute with telstra whom i believe placed
I have an ongoing dispute with telstra whom i believe placed me on a contract before they gave me detailed info and even though they advised me that i had a 10 day " cooling off period to reinstate my… read more
John Melis
John Melis
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Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
How can my daughter stop Veda from wrongly identifying her
How can my daughter stop Veda from wrongly identifying her as having outstanding debts when the person at fault is a male living in SA, my daughter lives in Yass NSW. This has happened twice in the la… read more
James D. Ford
James D. Ford
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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