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Incoming calls two one of our landlines (0395808504) do not
Incoming calls two one of our landlines(###) ###-#### do not ring at our end, but were going direct to Voice Mail. After many hours telephoning and chatting online with Optus the pVoice Mail was deact… read more
John Melis
John Melis
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I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
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My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
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Leon
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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
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Leon
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Re: connecting to the NBN. We live in Collaroy NSW and are a
We live in Collaroy NSW and are a customer of Optus, won have told us that we have 3 months to connect to the NBN or our service will be terminated. … read more
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I have been having phone issues for 3 weeks. We have no
I have been having phone issues for 3 weeks. We have no phone line, l run a beauty salon which the phone is our business so lm missing out on business. Optus still can't fix the problem and l am very … read more
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I have a complaint against Telstra for their action in
I have a complaint against Telstra for their action in disconnecting my business lines supposedly as part of their NBN strategy and they have sent me a deed of release to compensate (they offered a fl… read more
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A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
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I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
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I bought a business in Wangara named Half price Lattice
Hi my name is ***** ***** a business in Wangara named Half price Lattice Wangara.I started trading on 1 st of March.When i started business me and the previous owner together speack with optus team( e… read more
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Problems communicating with Optus re NBN connection. I have
Problems communicating with Optus re NBN connection. I have been trying to get an acceptable connection via nbn for nearly 2 years … read more
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My landline with Optus has been out of action since
My landline with Optus has been out of action since beginning feb they say they are working on it we now have a dial tone but then nothing and if i try to ring home phone it says its been disconnected… read more
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I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
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My address is 8 Murrell Place North Nowra and there eight
Good morning, My address is 8 Murrell Place North Nowra and there eight houses in Murrell Place. Numbers 1-2-3-4-5 have NBN numbers 6-7-8 do not. We have received recorded messages that advise now tha… read more
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John Melis
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Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
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Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
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i am a small business , i have been with Optus for many years,
i am a small business , i have been with Optus for many years, landline phone and fax, 2 mobiles and cable internet.Two months ago I phoned optus sales, i was assured twice that my mobile phone would … read more
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In July last year I received a call from Optus (my mobile &
In July last year I received a call from Optus (my mobile & Internet provider) with the offer to trial their wireless Internet service for three months, which I agreed to. They sent me the welcome pac… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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