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I am wonder how I go about getting help with a courier
Hello. I am wonder how I go about getting help with a courier company who has not delivered a parcel. I have proof they have had it since 1 October 2019. I am trying to find it on behalf of someone el… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I am a franchisee for Fastway Couriers. I wanted to resign
I am a franchisee for Fastway Couriers. I wanted to resign as they accused me of loosing pickup customers (which is the only way to make money) as each delivery you only get $1.60 per parcel. The econ… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,734 satisfied customers
Problem re Parcel delivery. I ordered an item from America
Yes I ordered an item from America and last night I checked my Email at about 9.00 pm and saw a message from Ebay that a parcel had been delivered to my address at about 7.00pm that evening. I checked mailbox and searched front of premises but no parcel. My wife and IK were home all afternoon and evening and no-one rang our doorbell to make a delivery. I have never received a delivery before at that time of night. I contacted the seller and they advised me to start with Ebay regarding no delivery however Ebay recognises that the parcel was delivered so can't automatically start a complaint re this. Can you help me with advise about what to do thanks ? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,734 satisfied customers
I ordered something online, in October last year. When
I ordered something online, in October last year. When delivery was attempted the first time, I was not home. I contacted the company Fastway couriers and asked them to redirect the delivery to my workplace. The parcel never arrived. I rang twice, but both times was on hold for over 25 minutes, so has to hang up. I then emailed a complaint and got no response. I then rang again and waited. They took down the details and said they would get back to me. We are now in December. They got back to me in a January to tell me the item was lost. That I would need to contact the seller and sort it out. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,734 satisfied customers
I am not sure if I am at the correct place. But I would like
Hello, I am not sure if I am at the correct place. But I would like to know how I stand about not receiving goods and not getting any replies from an online sales company. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have put in a fair & reasonable insurance claim through
Hi Pearl, I have put in a fair & reasonable insurance claim through Couriers Please as they first lost my goods in transport & then when they were found after a week they returned damaged. It was a la… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I answered an advertisement for a free trial of Christie
I answered an advertisement for a free trial of Christie Brinkley Authentic Skincare products. I got a package in the mail which I did not open properly or use. I then got a second package which I als… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,734 satisfied customers
What information do I need to have at hand to make a
What information do I need to have at hand to make a complaint? … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
My issue was about the service delivery of a certain biggest
Second opinion] My issue was about the service delivery of a certain biggest international courier. I was texted confirming the location of my parcel. I went there but parcel wasn't found. I called up… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,734 satisfied customers
My issue was about the service delivery of a certain biggest
My issue was about the service delivery of a certain biggest international courier. I was texted confirming the location of my parcel. I went there but parcel wasn't found. I called up the customer ag… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a parcel from India which reached Sydney on 6 Feb.
I have a parcel from India which reached Sydney on 6 Feb. The couriers handling it would not help, did not post any information on their tracking website for several days and would not put me on to ma… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I purchased an item from an overseas company. It not only
I purchased an item from an overseas company. It not only arrived late but was the total wrong item. I've been asking for my money back and they keep making up stories and then now say the only transa… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Date: 3/10/17 Australia Post Office, 146 Elgin St Melbourne
Date: 3/10/17Australia Post Office,*****Melbourne VIC3053 Re: Feedback Cc: Commonwealth Ombudsman Dear Sir or Madam, I have sent 8/09/17 from Carlton Post Office 146 Elgin Melbourne VIC3053 a parcel w… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I need help with a matter in which I am being asked to pay
Hi i need help with a matter in which I am being asked to pay off a particular service that I did not receive. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Goods purchased on ebay. Delivery was charged at $99.00 and
Goods purchased on ebay. Delivery was charged at $99.00 and arranged by seller. Goods arrived damaged. Contacted shipping company and they state - "Thanks for your email and we understand your concern… read more
Patrick H.
Patrick H.
Principal Solicitor
5,422 satisfied customers
i am a contractor employed to deliver products to customers
i am a contractor employed to deliver products to customers in a specific area, the customers are provided by my employer. i get a commission percentage from every invoice. my employer has a clause in… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
my daughter was in a relationship for approx 16 months in this
my daughter was in a relationship for approx 16 months in this time her accumulate large amount of debt lease on a motor bike for him and other items all mounting to between 15000-20000 the loans and … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I Brought and paid for an item on ebay ($174.00) and it was
I Brought and paid for an item on ebay ($174.00) and it was dispatched from Queensland to Victoria via courier. I missed the first courier delivery and was left a calling card to contact the company w… read more
Brisbane-Lawyer
Brisbane-Lawyer
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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