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My complaint is about nbn connection. Im in nsw and Optus
im in nsw and Optus have advised that nbn is doing maintenance in our building today … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,825 satisfied customers
Just need advice. I recently travelled to PNG for my
I recently travelled to PNG for my brothers funeral. Dec 18th , on the 19th I called Optus to activate a travel pack plan for 14 days on the phone I called them with. Somehow they activated the plan on my other phone that I left here in Brisbane. In 2 weeks my bill went up to $750, but while there in PNG , I was unable to connect to the internet. Just text and phone calls. When I got back I called Optus and found that they were at fault. This was Friday last week. They said they'll fix my service but still haven't. I told them I needed to keep in touch with my brothers children because they just lost their father. Without the international calls I cannot contact my brothers children to see how they are. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a problem with Optus Insurance. Vic Melbourne. I send
I send my Mobile Handset to them, but Optus insurance Saying go to Shop and the Optus Shop can not listen me he told me Speck with insurance … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I bought a business in Wangara named Half price Lattice
Hi my name is ***** ***** a business in Wangara named Half price Lattice Wangara.I started trading on 1 st of March.When i started business me and the previous owner together speack with optus team( e… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
My landline with Optus has not been working for nearly 2
My landline with Optus has not been working for nearly 2 months. 2 looks ago I was told that they would fix it in 3 to 5 days. I have an emergency alarm attached to that phone. It is impossible to get… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Optus phone. Sales did not tell me the phone I was buying
Optus phone. Sales did not tell me the phone I was buying was locked ( to Optus) until I produced a Telstra SIM card. Sent me home with web site where I could open the lock but didn't say it would not… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,825 satisfied customers
No mobile phone reception in the whole building. 6 Everton
Anything else you want the lawyer to know before I connect you?… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I've had my mobile account with optus cancelled on their end
Hi, I've had my mobile account with optus cancelled on their end even through attempts of communication in setting up a payment plan for an outstanding amount from July I was involved in a legal situa… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a connection with Optus. Its a $40 plan. Every month
Hi! I have a connection with Optus. Its a $40 plan. Every month I go over the limit so I have asked them to upgrade me to a $50 plan. But for the last two months - they have not given me any updates (… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,825 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Problems getting my mobile phone unlocked. My phone is
Problems getting my mobile phone unlocked. My phone is locked with Optus and approx. 3 weeks ago I changed service provider and they supplied me with alternative SIM card for my mobile phone. However … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,825 satisfied customers
12 hours on phone trying to get optus to fix internet which
12 hours on phone trying to get optus to fix internet which i use for business.absolutely no customer service … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,825 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Having on going issues wit Optus. My I phone has been back
Having on going issues wit Optus. My I phone has been back to Optus and Apple for warranty repairs and the issue still exists been waiting 7 days for reply I have a Ref. NO 103074 Have been in contact… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
g'day guys, I just need some advice on obtaining a phone
g'day guys, I just need some advice on obtaining a phone recording from a company (optus). I have ask Optus politely to get a copy of this phone recording but they said they were not going to hand it … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

Daniel

Daniel

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Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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