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My son has a phone bought in a plan with telstra. NSW. He
NSW. He has an issue with constantly going over his data allowance. I rang telstra to find out if he can stop the automatic data top up to stop the bill accruing but they said no. Telstra has just brought out plans that have no excess data usage fees BUT this does not automatically cover old plans and to get it he would have to pay out his current contract … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,696 satisfied customers
How are you. Nsw. With this step ,just you. I signed on with
I signed on with Telstra at the beginning of the year with a BYO plan it was a $39 plan and when I started getting bills it was for $360 when I rang them up they were saying that's what was a part of my plan when I went into the store what we found out was there was another gentleman who lives in Queensland with my exact name different birthdate and different state and I was getting his bills so Telstra in the shop called the Telstra online just to let him know that they are mixing things up I they were supposed to call me back and I never did and I still paid my bills which is $39 I've just come back from overseas and I have completely disconnected my phone so I have no phone working at all I am saying that I have a handyman business and like I said to them the time… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have received a phone account of 329 $ and queried it as
Hi I have received a phone account of 329 $ and queried it as never received one of this amount and I was away in Jindabyne and the one day of 2 + g b plus smaller amounts on other days they tell me m… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Sorry to disturb you but i have an issue with my telstra
hi sorry to disturb you but i have an issue with my telstra phone contract, i had a shared data plan with my new phone that i was using for the last eight months? than i am getting all these 10 dollar… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have been dealing with a telstra fraud issue for the past
I have been dealing with a telstra fraud issue for the past month and i don't seem to be able to resolve the issue and it is stressing me greatly, Someone opened a second account joined to my account … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have had a phone plan with Vodafone for yrs. My son was on
Hi. I have had a phone plan with Vodafone for yrs. My son was on it too but not named. I wasnt happy at the time so moved to another provider. Have been with them coming up 2 yrs. My son and l went to… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I purchase a phone from Telstra shop the sales person did
I purchase a phone from Telstra shop the sales person did not asked me what kind of sim card I had,when I put my sim card which I had,from my former phone which was purchased at Optus ,it did not work… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Telstra have been harassing me for an outstanding account.
Good afternoon Pearl. Telstra have been harassing me for an outstanding account. My provider rang them and finalised everything, I got a $41.88 refund on the 6/9/17. Since then I have received phone c… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a contract with Telstra for internet access through
I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his name. Should I hav… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a phone which my son bought for me with a prepaid
I have a phone which my son bought for me with a prepaid access with telstra. I have rang them several times today and they are giving me the run around. I want to cancel their chip and put a dodo chi… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have a problem with Telstra. The Telstra Shop, Penrith
Hi Pearl, My name is Graeme *. I have a problem with Telstra. The Telstra Shop, Penrith recharged my iPad sim with two amounts 21/10/16 $50 and 8/12/16 $140. There is no record of recharge. They say t… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Vince, , my son inlaw, went to purchase a vehicle with
my son inlaw, went to purchase a vehicle with finance at a car dealship,when credit search performed by dealer was told he had been listed on Vida by Telstra so finance was refused.my son inlaw than rang Telstra in regards ***** ***** default and told Telstra that he never owed Telstra any money,telstra operate than told him he had purchased a mobile phone at one of the dealerships.my son inlaw denied the claim and asked for contract copies or any documendation they had were he as purchased the claim. the operator than asked him to attend the logal Telstra shop where he resides to verify his identity.He attended the local shop. he explained to the local Telstra dealer why he was there for. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Third time today Telstra did not honoured their appointment
For the third time today Telstra did not honoured their appointment to come and connect my new phone and ADSL !! First date was on 26 of May , second time was on 09 of June and third time was today ( … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
All this is in relation to applying for Telstra Super RetireAccess,
All this is in relation to applying for Telstra Super RetireAccess, using their online form at www.telstrasuper.com.au. Think I have completed the form well enough. Then went to local Chemist to get m… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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