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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Telstra supplied us with modems to connect to NBN on about
Telstra supplied us with modems to connect to NBN on about 17/4/19. My son connected the modem(s) and they did not work. My son-in-law connected one computer via Foxtel which worked for 1 computer onl… read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
Faulty phonewhen purchased Telstra appears tooverride the
Faulty phonewhen purchased Telstra appears tooverride the option of replacement insisting on repair. Is this legal … read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
I reported my phone to Telstra on 26th December 2018. I
I reported my phone to Telstra on 26th December 2018. … read more
Leon
Leon
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Master's Degree
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I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
The issue I am facing is not really a legal one, but I have
The issue I am facing is not really a legal one, but I have an issue with Telstra whose total inaction in repairing an internet cable since 18th October in my locality has caused serious inconvenience… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
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Master's Degree
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For last 6 year i have had Telstra Business plan with 600gb.
For last 6 year i have had Telstra Business plan with 600gb. For the 6 tears I have not been able to use that plan to it full capacity because the ADS has been to slow. I have had to go to Telstra and… read more
Leon
Leon
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Master's Degree
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My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
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Bachelor's Degree
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Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We have problems with connection with our wireless Internet.
We have problems with connection with our wireless Internet. Cannot get a response from Telstra as their 132200 does not answer. We have lived in Blackbutt Qld for 8 years. Our wireless internet has a… read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
I am a current Telstra customer. Unfortunately there are
I am a current Telstra customer. Unfortunately there are unresolved issues with my Broadband as a result of Telstra line difficulties in my area. I reported issues in May which were partially resolved… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have had no internet since 27th. April and my provider
I have had no internet since 27th. April and my provider tells me it won't be fixed till the 5th. May. I need internet to run my business from home. Can i sue them for loss of work and also, at first … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
My Mum is having problems with Teltra trying to get Broad
My Mum is having problems with Teltra trying to get Broad band connected. She needs the internet to assist with medical and communication needs. They have told here she can use WIFi but the signal is … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
This telstra outage , is there ground to sue JA: The Lawyer
not i run a business telstra wireless 4G modem network went down , 4 weeks ago. they can even provide a telephone or internet service in the area i live. I am lost over 7k in revenue , telstra call centre gets directed to the manila ... they have no i idea of the issues its causing. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Hi I am have endless problems with Telstra/Bigpond Internet.
Hi I am have endless problems with Telstra/Bigpond Internet. I few months back I had a malfunctioning modem. I reported The problem to Telstra and I was promissed another modem within 5 working days. … read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
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I have purchased a wireless internet device from Telstra last
I have purchased a wireless internet device from Telstra last Tuesday and have been unable to have the device activated by Telstra despite numerous calls to their internet support line. Do I have grou… read more
Brisbane-Lawyer
Brisbane-Lawyer
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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