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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We were in process of getting NBN connected,they had to lay
we were in process of getting NBN connected,they had to lay an underground cable,when the technician came to put it into the home he could not get a signal this end so he tried to put a new cable in ,… read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
Nbn want to charge us $1800 to repair my lid, it was broken
Nbn want to charge us $1800 to repair my lid, it was broken before we moved in, this happened when our house was being constructed, not our fault, our pit is in the middle of our driveway crossover … read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
I have an issue with a missing address. I am a builder and
Hi Pearl. I have an issue with a missing address. I am a builder and built 7 units at*****Port Fairy Vic. I am living in Unit 4 and have not been able to get NBN as it is not registered with them. Telstra was the provider of the Network as NBN was not rolled out at that stage. Units 1 and 7 have the NBN but the others are not registered. I have been living in this property since August last year and contacted Telstra to book a move and have had problems ever since. All the infrastructure is in and the AFR###-##-####was Issued on March 2 2018. my wife and I both work from home and this has been the most frustrating process I've ever had to be involved in. It has been nearly 1 year and this problem is still not resolved. I am continually being put back and forth between Telstra and NBN. It is Telstras responsibility as the NBN wasn't rolled out at the time of completion. … read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
109A Fowler Rd Illawong 2234, this is not a matter of Law
My name is***** 109A Fowler Rd Illawong 2234, this is not a matter of Law but of a failure to connect us with the NBN cable running through our property but failing to connect with us in a responsible… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Yesterday NBN was connected but afterwards I found that I
Yesterday NBN was connected but afterwards I found that I could not use my printer. On contacting Telstra I was advised that it would cost $60 to talk to their super support team to have it connected … read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Mymother had had her phpone connection messed up by a
mymother had had her phpone connection messed up by a Telstra tech, and now we cant get them to come back she is 90y and has a heart condition. they said they would put her on medical connection order… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Would like to seek some help in regarding our Internet and
Hi, would like to seek some help in regarding our Internet and Telephone services for our small family business that was down since Thursday last week 25/1. We're with Engine NBN and no one Technician… read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
Lawyer
8,151 satisfied customers
I recently purchased a property for the purpose of making it
I recently purchased a property for the purpose of making it our new home. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
From Hunter Standby Rescue Newcastle. WE have opened a new
Hi my name is***** from Hunter Standby Rescue Newcastle. … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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