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My mother is in aged care in Brisbane and we are very
My mother is in aged care in Brisbane and we are very disgusted with the service that Arcare provide- in a general nature things like feaces all over the toilet and walls of the bathroom that is never… read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
The property I'm renting has 2 bedrooms however neither of
The property I'm renting has 2 bedrooms however neither of them are legal height. The flooring is coming up in multiple places causing multiple trip hazards, the only window in one bedroom literally c… read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
On Sunday 4th April, I made a reservation on booking.com to
On Sunday 4th April, I made a reservation on booking.com to stay at skyline serviced apartments in melbourbe CBD. An hour or so before we were due to check in, we get a call from the host (Jane), who informed us that she had double booked the accomodation. However, she said she had another apartment she was able to put us in that was more expensive, though would give it to us for the same price. The apartment was supposedly nicer than the one we had originally booked. Jane said we'd get a refund for our reservation we made through booking.com once we cancelled it through their site, which we did. She then gave us her account details so we could transfer her the $2360.80 into her business account for the apartment she was able to re-locate us to, which we did. Upon arrival to the apartment (which was located in a totally different building), we met with her colleague Lucas, who had the key. Jane informed us that she needed a $400 bond which we were happy to give, however, she wanted this in cash, which we did not have. We negotiated and said we would transfer her the funds, which she agreed. The girl who transferred her the $2360.80 had reach her daily transaction limit, so another girl transferred the $400. As she was with a different bank, Jane did not receive the payment instantly. Despite us showing Lucas that the transfer had been made, and sending Jane a screenshot of the transfer, she demanded we withdraw $400 and give Lucas the cash, so we did. Once we finally arrived to the room, we discovered it was nothing similar to our original booking. The room was filthy, and furniture was outdated. There was dirty water left in the kitchen sink, the floor had not been vacuumed, the bathroom looked as if it was just wiped over with a cloth, the mirrors/ glass were filthy, the bed linen was severely creased with marks all over the sheets, the couch has tiny holes in the material and the balcony door was broken and did not lock. Within 5 minutes, we called Jane and informed her we were extremely unhappy with the room she had provided us and it was nothing similar to what we had booked. We told her we were leaving and we wanted a refund. She then said she could put us in another apartment . However, she had already messed us around and we said we did not trust her and we just wanted our money back, in which she said her had to communicate with her supervisor because she was not working that day. In the meantime we left the apartment (completely untouched), and were on our way to another apartment we had just booked. We called her again and said we had left and she basically said that if we return the Key to Lucas (which we had to meet at a different location) she would give us the $400 bond back, but if we did not there was no way that we would get a refund. So at this point we had decided to give the key back in hope that we'd get our refund. She refused to give us the bond back in cash and said she needed to make the transfer for proof, which we agreed to do as she was being extremely uncooperative. So we met Lucas and returned the key and were refunded the bond through transfer. We had to make multiple phone calls and texts to chase up the refund for the stay and additional bond, many of which she ignored. Even after informing her she had been misleading and deceptive with the accomodation she provided us she kept on say i offered to put you in a different apartment but you girls refused. … read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
What is your fee please? Qld. I am a mature aged uni student
I am a mature aged uni student relocated to QLD uni campus to complete masters. Sharing with 4 other residents separate lease - privately accommodation. The manager (organisation) want it to look like it is vacant in common areas. Nothing on benches floors or in a storage cupboard. One resident moved in two weeks ago. Left appliances on benches and had storage dropped off left boxed in common area. Asian student left cooking appliances on bench and shoes outside door. I was emailed a Warning letter last night advising that F11 breach to be sent to all residents on Tuesday if items not moved and all residents charged for cleanup and removal. Advice also that all items to be binned by management. These breaches to be recorded on Tenancy record. I am horrified at this threatening behaviour and this very distressing as I am commencing late due to late arrival. What can we do please? … read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
I'm looking for someone who can advice me regarding my
I'm looking for someone who can advice me regarding my recent stay at an holiday accommodation which was horrible and now contact with this person is very difficult … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
Im a single mum and just moved into my new rental property 7
Hi Im a single mum and just moved into my new rental property 7 days ago. The landlord live in the granny flat 100 metres away. Last night I got a knock at the door by him around 7pm a notice of breac… read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
Here. I'm trying to work out how my son (Uni student) can
Hi Pearl, Tony here. I'm trying to work out how my son (Uni student) can cancel his Lease where he's living (by mutual agreement) without going to a Break-Lease situation. The Landlard has not repaire… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We are the landlords of a residential property in Korumburra
We are the landlords of a residential property in Korumburra Vic, and we have a property manager looking after our property. … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
On 15/8/2016 we changed Home and Contents insurance policy
On 15/8/2016 we changed Home and Contents insurance policy to Allianz and we have never missed a premium payment. We are covered for storm, rainwater or run-off amongst other events. On Saturday 24th … read more
John Melis
John Melis
Lawyer
34,400 satisfied customers
I'm disabled due to a car accident i had in 97,I started
Hello my name is***** disabled due to a car accident i had in 97,I started renting a house with Homeswest, ACC#2752301,in 99,I reported a water leak from the shower that was adjoining to my room,this … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have a situation where I was required to be away from
Hi, I have a situation where I was required to be away from my home in the country to attend university in the city. I placed a young man into my home, he a board of 70 dollars and his electricity usa… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
good morning, If we lodge a complaint/claim who is charged
good morning, If we lodge a complaint/claim who is charged the costs and how much are they??… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I had a disgruntled ex tenant who left my premises in a bad
I had a disgruntled ex tenant who left my premises in a bad state and I got so many complaints from the tenants about him and he abused my property and because I wouldn't refund some of his rent in ad… read more
James D. Ford
James D. Ford
Solicitor
1,600 satisfied customers
Hi Here is an overview of my debacle. I purchased a property
Hi Here is an overview of my debacle. I purchased a property with 2 houses on it in October 2012 The contract agreement (copy attached PDF) was that the seller agrees to have the property “professiona… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We are living in for over 6 years, there is Police involvement.I
We are living in hell for over 6 years, there is Police involvement. I will give you an example of today: After 12am started batch, after 1 & 2am had gas in my room, then after 5, 6, 7 and 8am stench … read more
Dublin Barrister
Dublin Barrister
175 satisfied customers
Hello, we are at the end of our leasing contract and already
Hello, we are at the end of our leasing contract and already out of the house we rented for one year. Unfortuntaly we have a disagreement with the Real Estate McGrath and we fear that there is no fair… read more
Sean
Sean
Experienced lawyer
Bachelor of Law with First Class Honours
855 satisfied customers
Recently I had a bond cleaner at my home. The work done was
Recently I had a bond cleaner at my home. The work done was poor and there was a great amount incomplete. when the cleaner said she was finished I told her straight up i was dissatisfied of the servic… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers
We asked a cleaning company to clean a 3 bed 2 bath unit. The
We asked a cleaning company to clean a 3 bed 2 bath unit. The secretary acknowledged, that we wanted all floors cleaned, all kitchen cupboards and benches, sink, bathroom vanities, showers, baths and … read more
Maurice
Maurice
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Master's Degree
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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Meet the Experts:

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

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Leon

Leon

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BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

John Melis

John Melis

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34,400 satisfied customers

Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

Daniel

Daniel

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Patrick H.

Patrick H.

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James D. Ford

James D. Ford

Solicitor

1,600 satisfied customers

Lawyer | Founder & CEO at Blue Ocean Law Group

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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